CLTS Service Coordinator (Bi-lingual in Spanish also needed)

MAKE A DIFFERENCE EVERY DAY At St. Francis Children's Center, every family deserves someone in their corner. As a Service Coordinator in our Children's Long-Term Support (CLTS) program, you'll be that person: the single, trusted point of contact who helps families of children with disabilities navigate the waiver program and connect with the services, providers and community resources their children need to thrive. You'll build real relationships with families, coordinate care across agency lines and see the impact of your work in the lives of the children you serve. You'll do it with the support of a collaborative team, a flexible hybrid schedule and a benefits package designed to take care of you, too. Bilingual? We are also hiring bilingual Service Coordinators. Your language skills will help families communicate in the language they’re most comfortable with. WHY YOU’LL LOVE WORKING HERE Full-time team members (30+ hours per week) enjoy a benefits package built around real life: Time to Recharge 11 paid holidays – including Juneteenth, MLK Jr. Day, the day after Thanksgiving, Christmas Eve and New Year’s Eve Paid Spring Break – a full week off each spring Paid Winter Break – extra days off in late December on top of the holidays PTO from month one – earn 1 day per month after 30 days, growing to up to 18 days per year Bereavement leave – paid time when you need to be with family Health & Wellness Medical insurance – choice of two plans (HMO/POS/EPO with Rx co-pay), single or family Dental & vision – single or family coverage Health Savings Account (HSA) – save pre-tax for health costs Fast start – coverage begins the 1st of the month after just one month Financial Security 403(b) with employer match – we add $0.50 for every $1 you save, up to 5% of pay; join on day one, pre-tax or Roth 100% employer-paid life insurance – 1x your annual salary 100% employer-paid short- & long-term disability – up to 60% wage replacement Growth & Family Professional development funds – classes, seminars and conferences through the Jane Dolan Professional Development Scholarship Fund 20% tuition discount for your own children in our Early Childhood Education program Hybrid schedule – a mix of office, home and community work ESSENTIAL FUNCTIONS OF A CLTS SERVICE COORDINATOR Establishes positive, helpful relationships with clients and families, service providers, internal and external teams Is familiar with and upholds all waiver rules, regulations and deadlines as established by the state and county Attends meetings as appropriate, including in-house and community trainings/meetings relating to CLTS Is familiar with and assists parents in locating community resources Oversees a case load of 50-55 clients, maintaining 80% monthly productivity Facilitates and participates in the development, review and evaluation of the Individual Service Plan (ISP). Completes all follow up documentation needed with plan updates, including but not limited to:Prior Authorization for Services (PAS) Participant Focused Assessment (PFA) and additional documentation associated with 6 month and recertification home visits. Completing annual functional screens to determine eligibility for each child on case load within the child’s recertification month Maintains mandated regular contact with families on personal caseload to ensure services are being delivered appropriately and as described by the ISP Monthly contacts, 2 home visits per year based off child’s recertification month. Maintains all required paperwork as it relates to clients. Keeps documents up-to-date in the proper order in the files Including completing and maintaining case notes within 48 hours of task completion Ensures compliance of mandated timelines, policies, and CLTS procedures Ensures that 90-95% of their files are audit ready Assist with interpretation and translation when needed (either being fluent in language or using SFCC’s approved provider) All other duties as assigned Physical Demands of the Position Walk, sit, stand and climb stairs Bend/twist and reach Far vision at 20 feet or further; near vision at 20 inches or less Speak and hear Kneel, crouch, climb, feel and stoop Lift objects weighing up to 35 lbs Carry objects weighing up to 35 lbs Handle or manipulate objects at a low intensity level of effort Mental Requirements Must have ability to cope with changes in routine to accommodate needs of the agency Must be able to make decisions and exercise good judgment under stress and time restraints Environmental/Working Conditions Inside work environment approximately 67% of the time Requires driving 33% of the time Equipment Used Computer Copy machine Fax machine Telephone Required Education/License/Certifications A course of study leading to a Bachelor of Arts or Bachelor of Science degree in a Health or Human services-related, Child Development, or Social Work field and have one year of experience working with person of the specific target group for which they are employed Must have a valid Wisconsin driver’s license and may not have more than three current minor driving violations and/or one current at-fault accident on your record. Auto insurance must include $100,000/$300,000 bodily injury and $100,000 property damage Required Knowledge and Skills Experience with Birth-to-Three programs Ability to function effectively in a team Understand and follow written and verbal directions Read, write, basic math skills Excellent interpersonal skills Ability to prioritize multiple demands Must possess and practice a customer service focused management philosophy Behavior and Attitude The mission and philosophy of St. Francis Children’s Center requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained. OUR VALUES: HOW WE SHOW UP Our values are what make St. Francis a Top Workplace. They guide how we treat each other, the children and families we serve, and our community partners. If they sound like you, you'll fit right in. You Belong Be inclusive. Foster authentic connection as you welcome and serve others. Embrace community and build a lasting foundation. Be the Village We are one team. Anticipate, show up and respond to the need without hesitation. It takes a village and we’re all part of it. Glow & Grow Fuel our work with passion. Seek growth to reach your greatest potential. Show gratitude and uplift others along the way. Lead the Way Share your ideas, connect the dots, find the answer. Demonstrate knowledge, professionalism and excellence from start to finish. Stay Strong Act with confidence and compassion. Accept the challenge, have patience and be the calm. We give every child, family member, visitor and colleague dignity, respect and consideration, and we protect client confidentiality without exception. Equal Employment Opportunity Policy St. Francis Children’s Center is in compliance with the equal opportunity policy and standards of the Wisconsin Department of Workforce Development, the Wisconsin Department of Health and Family Services and all applicable local, state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. It is our to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non-use of lawful products off the employers premises during working hours. All supervisors and managers are expected to support goals and programmatic activities relating to nondiscrimination in employment.