CMC Support Coordinator - Maritime

About the company

DNV

Public safety · 10,001+ employees

What you'll do

• Serve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
• Complete and maintain vendor registration forms and support documentation.
• Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
• Prepare customer agreements and pricing schedules.  
• Create Internal Order Request Approvals (IORAs) as required.
• Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
• Assign and validate TAC and plan approval orders when required documentation is available.
• Review and process approval orders for our Engineering team, once all required documents are received

What you need

• High School or Equivalent
• 3+ years of experience in customer service, order management, project coordination, or business operations.
• Experience working with CRM (Salesforce) system.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Ability to work collaboratively with surveyors, engineers, and other team members.
• Excellent Customer Service Skills
• Strong organizational and multitasking skills.
• Excellent English, written and verbal, communication skills.
• High attention to detail and ability to manage complex processes accurately.
• Ability to troubleshoot and resolve client issues promptly and effectively.
• Flexibility to shift resources and priorities based on client needs and input from surveyors and management.
• We conduct a pre-employment background check and drug screen 
• <div>Experience working in a maritime, engineering, technical, or professional services environment.</div>

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