Collections Specialist (Spanish Bilingual)

Collection Specialist (Spanish Bilingual) Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. SCHEDULE: Full-Time, Monday - Friday, 7:00am-4:00pm CST, every other Saturday 8a-5p CST with a flex day when working Saturday COMPENSATION: Starting Pay $22 – $25.50 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.) WHO WILL SHINE IN THIS ROLE Are you looking for an opportunity to make a meaningful impact, grow your career in a supportive, people-first environment? PCI is seeking a Spanish Bilingual Collections Specialist who is empathetic, solutions-orientated, and driven to help customers resolve payment concerns in a respectful and professional manner. This is an exciting opportunity to work in a valued-based organization where you’ll build positive relationships, use your negation skills, and contribute to PCI’s success - all while growing a career and making a difference. WHAT YOU’LL DO Engage with customers to discuss overdue accounts and explore repayments options. Negotiates and establishes payment arrangements that support customer needs and company policies. Maintains detailed and accurate records of all interactions and agreements. Communicates via phone, email, and written correspondence to support timely collections. Collaborate with the team to monitor account status and escalate when necessary. WHAT WE’RE LOOKING FOR Must-Have Qualifications: High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field. Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills. Confident phone presence and ability to manage high call volumes professionally and empathetically. Nice to have but not Required! 1+ year of collections experience Prior experience in a call center setting. LOCATION & WORK SETTING Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301 Schedule: Full-Time, Monday - Friday, 7:00am-4:00pm CST, every other Saturday 8:00aa – 5:00pm CST with a flex day when working Saturday Work Setting: In-Office COMPETITIVE COMPENSATION & BENEFITS Starting Pay: $22 – $25.50 per hour The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency! Bilingual fluency in Spanish and English with Strong written and verbal communications skills. PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits. Additional Perks that Go the Extra Mile: Annual Discretionary Bonus Earned Safe & Sick Time (ESST) Paid Maternity & Paternity Leave Paid Time Off (PTO) & 8 Paid Holidays Donation Matching & Paid Volunteer Time 401(k) Match – 100% of your deferrals up to 5% Tuition Reimbursement & Student Loan Match Program HOW TO APPLY It only takes a couple minutes ! Submit your resume on our website at preferredcredit.com/careers . EQUAL EMPLOYMENT OPPORTUNITY PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at PeopleOps@preferredcredit.com.