Collections Specialist

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and empathetic Collections Specialist to support members through their unique financial challenges. You'll engage with members in a respectful, understanding manner, recognizing that every financial situation is unique. Your ability to listen, empathize, and collaborate on workable solutions are essential to our member-centered approach. This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. Experience in collections and working through forbearance modifications or related legal processes as an alternative to traditional collection methods is valued. YOUR DAY AS A COLLECTIONS SPECIALIST As a full-time Collections Specialist at Zeal Credit Union, you will be at the forefront of overseeing collection efforts, focusing on innovative strategies to prevent foreclosure through forbearance and loan modifications. You will manage the OREO property portfolio and navigate complex issues related to bankruptcy, judgments, and levies. Maintaining accurate reporting of recovery accounts and managing the repossession portfolio will be key responsibilities, along with preparing documentation for legal initiatives. You'll collaborate with team members to develop credit solutions tailored to our members' needs while keeping meticulous records on delinquent accounts and facilitating insurance claims for various loans. Your negotiation skills will come into play as you seek optimal resolutions for both vendors and members. Punctuality and regular onsite attendance are essential, as you perform various tasks to support the credit union's mission and ensure effective recovery efforts. DOES THIS SOUND LIKE YOU? To excel as a full-time Collections Specialist at Zeal Credit Union, the following knowledge and skills are required: you will need the following knowledge and skills requirements: 1 to 3 years of similar or related experience. High school education or GED Extensive knowledge of collection regulations including but not limited to: MLA, SCRA, FCRA, FDCPA, Bankruptcy Code Intermediate knowledge of Microsoft Suite products Strong verbal and written communication skills Excellent member service skills Results oriented, with the ability to work independently Punctuality and regular onsite attendance Preferred: Proven understanding of the foreclosure and bankruptcy processes Schedule: (subject to change) Monday-Friday: 9:00am-5:00pm onsite at our Livonia, MI office. Are you ready for an exciting opportunity? If your experience aligns with these requirements, we invite you to submit your application today! Zeal Credit Union is committed to a policy of equal treatment and opportunity in every aspect of its relations with employees, without regard to race, sex, color, religion, gender identity, sexual orientation, height, weight, national origin, citizenship status, age, military or veteran status, or disability, or any other classification protected by applicable federal, state or municipal law. Applicants may request accommodation during the application process by contacting 800-321-8570 OR mail-HumanResource@zealcu.org.