Collision Receptionist

Collision Center Receptionist / Rental Assistant Loyalty Used Car Super Center — Petersburg, VA Full-Time Be the welcoming face of Loyalty! Loyalty Automotive is seeking a friendly, dependable, and organized Collision Center Receptionist / Rental Assistant at our Loyalty Used Car Super Center in Petersburg, Virginia. This position combines front-desk customer service with rental vehicle coordination, helping customers have a smooth experience while their vehicles are being repaired. If you enjoy helping people, staying organized, and working in a busy automotive environment, we want to hear from you! What You’ll Do: Reception and Customer Service: Greet customers warmly and direct them to the appropriate team member. Answer incoming calls, take accurate messages, and route calls promptly. Assist with scheduling appointments, customer check-ins, and vehicle pickups. Support estimators and management with customer communication and administrative tasks. Maintain accurate customer information, files, and repair-related paperwork. Process customer payments as directed. Keep the reception area clean, organized, and welcoming. Rental Vehicle Assistance: Help coordinate rental reservations, vehicle availability, and customer transportation needs. Assist customers with rental agreements and required documentation. Verify driver’s license and insurance information according to company procedures. Assist with rental checkouts and returns, documenting vehicle condition, mileage, and fuel levels. Coordinate rental extensions and return dates with the collision team and rental providers. Help track rental vehicles and communicate cleaning, fueling, or maintenance needs. Explain rental responsibilities clearly and assist with billing questions. What We’re Looking For: A friendly, professional attitude and strong customer service skills. Clear communication skills, both in person and over the phone. Strong attention to detail and the ability to manage several tasks at once. Dependability, punctuality, and a willingness to help the team. Basic computer skills and the ability to learn dealership and rental software. A valid driver’s license and an acceptable driving record. Previous receptionist, customer service, automotive, or rental experience preferred. Why Join Loyalty? Full-time employment with an established automotive group. A team-focused workplace where customer service matters. Opportunities to learn the collision repair and rental sides of the business. Opportunities for growth within Loyalty Automotive. Apply today and help us deliver a great customer experience from the first greeting to the final vehicle pickup! Loyalty Automotive is an Equal Opportunity Employer.