Commercial Enrollment & Eligibility Analyst

GENERAL DESCRIPTION: Analyzed and processed eligibility transactions and received them in the Commercial Eligibility unit. Validates member eligibility and updates information in the system, as applicable. ESSENTIAL FUNCTIONS: •Performs audits and analysis of eligibility discrepancies requested by the Cost Plus, Administrative Services Only, (ASO), and Full Insurance groups to validate the data reflected in MHS and ensure that it contains the correct information. •Analyzes VIP policyholder eligibility history to determine the conditions under which the policyholder's setup should be reflected in the system. •Analyzes the insured's requested coverage, family composition ("Tiers"), benefits package, and divisions (COBRA, LTD, Retired, among others) to which the insured belongs to validate and ensure that the information is complete and error-free. •Analyzes the reporting of coverage, billing, and policyholder setup errors referred by the Billing unit and corrects them in the system so that cases can be billed correctly. •Evaluates and determines the eligibility rules that apply to the Cost Plus, ASO, and Full Insurance groups, performs data entry in the eligibility system, and creates or updates the Life Insurance screens in the insured's record, as applicable. •Validates and resolves eligibility situations referred by the Call Center and the department to allow payment of the claim and/or access to benefits through the system. •Processes eligibility maintenance in the system, such as cancellations, activations, changes, etc., to ensure data integrity. •Attends to and answers account eligibility questions and handles cancellations, activations, changes, and errors in coverage referred by external customers. •Communicates with customers to request additional information to complete the eligibility transaction. •Prepares letters of denials, cancellations, and/or requests for information and submits them to the unit Clerk to be sent to customers upon request. •Updates the production sheet to report cases worked and provides the status of pending cases to be worked and maintains the confidentiality of information and documents handled. • Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices. • May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document. MINIMUM QUALIFICATIONS: Education and Experience: Bachelor’s Degree in Healthcare Administration, Business Administration, or related areas. At least six (6) months of experience in processes related to group and individual enrollment and data entry experience, preferably in the Health Insurance Industry. OR Education and Experience: Associate's Degree or at least sixty to sixty-four (60-64) approved college credits. At least six (6) months of experience in processes related to group and individual enrollment and data entry experience, preferably in the Health Insurance Industry. “Proven experience may be replaced by previously established requirements.” Certifications / Licenses: N/A Other: N/A Languages: Spanish – Intermediate (comprehensive, writing and verbal) English – Intermediate (comprehensive, writing and verbal)