Complex Claims Analyst

Metis is searching for a Complex Claims Analyst to join our Team! Metis/Risk Management Programs is a Roanoke-owned and operated company that provides third-party administrative services for self-insurance risk pools, along with operational support and other innovative solutions for Metis subsidiaries. We are known for exceptional service, forward-thinking solutions, and strong relationships with our members. What You'll Do: Assists with the intake, setup, and maintenance of complex claims files. Reviews, analyzes, and distills information from notices of claims and supporting documentation for entry into RiskMaster, and for initial response to the reporting party. Reviews all first-report documentation for initial determination of claim handling. Prepares routine correspondence and coverage letters for review by Legal Counsel. Please note this is not a comprehensive list of activities, duties, or responsibilities required for this job. Activities, duties, or responsibilities may change at any time. Minimum Qualifications: College degree required. In-office five (5) days a week required. Experience in insurance claims, legal administration, or related support role preferred. Experience in and/or exposure to large casualty claims preferred. What We Offer: Comprehensive benefits package, including 401(k) with 200% match up to 6%. Affordable health insurance premiums with wellness incentives. HSA with annual company contribution of $500. Company-paid individual dental, short-term disability, and long-term disability insurance. 11 paid holidays. Generous vacation and sick time. Expected hiring salary range is $21.50 to $30.00 hourly. Actual offer will be based on a variety of factors including qualifications, credentials, education, and experience. Metis is a tobacco-free workplace