Computer Repair Technician – Windows & Mac (In-Shop)

Computer Repair Technician – Windows & Mac (In-Shop) Desktop Support Technician – PowerPro Computers Location: Mendham, New JerseyEmployment: Full-Time, OnsiteHours: Monday–Friday, 8:45 AM–5:15 PMCompensation: $40,000-$45,000 About PowerPro Computers PowerPro Computers is an established computer repair and technology service shop in Mendham, New Jersey, serving residential customers and small businesses. We specialize in diagnosing, repairing, upgrading, and maintaining Windows PCs, Apple Mac computers, and everyday technology. We are seeking a dependable, knowledgeable, customer-focused Computer Repair Technician who enjoys hands-on troubleshooting, solving problems, and helping customers. This is primarily an in-shop computer repair and customer service position—not a traditional corporate IT help desk or network engineering role. What You'll Do Computer Diagnostics and Repair Diagnose and repair Windows desktops, laptops, Apple MacBooks, iMacs, and other supported computers. Troubleshoot hardware problems, startup failures, performance issues, software errors, and operating system problems. Replace and upgrade hard drives, SSDs, memory, batteries, power supplies, and other supported components. Install, repair, configure, and update Windows, macOS, software applications, drivers, and firmware. Diagnose and remove viruses, malware, spyware, and unwanted software. Perform data transfers, backups, migrations, cloning, and basic data recovery. Use professional diagnostic tools to identify problems and verify repairs. Evaluate whether repairs are practical and cost-effective. Printers, Networking, and Everyday Technology Install and troubleshoot printers, scanners, and multifunction devices. Configure wireless and network printers. Install drivers and manufacturer software. Troubleshoot home and small-business Wi-Fi and internet connectivity. Configure email accounts using Outlook, Gmail, Apple Mail, Microsoft 365, and iCloud. Assist customers with basic iPhone and iPad issues, including email setup, connectivity, synchronization, and application configuration. Configure and troubleshoot common computer accessories and peripherals. Customer Service and Shop Operations Assist customers with computer drop-offs, pickups, and technical questions. Listen to customer concerns and accurately document reported problems. Explain diagnostic findings, repair options, and costs in clear, understandable language. Prepare estimates and obtain authorization before proceeding with repairs. Recommend appropriate upgrades, repairs, or replacement equipment when beneficial to the customer. Provide timely updates about repair progress and completion. Manage multiple computers and service tickets efficiently. Maintain accurate documentation of troubleshooting, labor, parts, and customer communications. Follow established procedures for protecting customer equipment and data. Perform final testing and quality-control checks before returning equipment. Maintain an organized, clean, and professional repair work area. Required Qualifications Hands-on experience diagnosing and repairing Windows PCs and Apple Mac computers. Strong working knowledge of Windows and macOS. Experience troubleshooting computer hardware and software. Ability to replace components and perform basic hardware upgrades. Familiarity with malware removal, operating system installation, and basic data recovery. Ability to install and troubleshoot printers, drivers, and common peripherals. Basic understanding of wired and wireless networking. Ability to configure and troubleshoot email accounts and applications. Familiarity with basic iPhone and iPad configuration and troubleshooting. Strong problem-solving skills and attention to detail. Excellent customer service and communication skills. Ability to work independently, follow established procedures, and manage multiple repair jobs. Dependable, organized, and professional. Preferred Qualifications Previous experience working in a professional computer repair shop or service bench environment. CompTIA A+ certification or equivalent practical experience. Experience with Intel-based and Apple silicon Mac computers. Familiarity with PC-Doctor, professional diagnostic software, and repair utilities. Experience using imaging, cloning, and data recovery tools such as FOG, R-Studio or DDRescue. Familiarity with Windows recovery tools and macOS Recovery. Experience with Microsoft 365, Google Workspace, and cloud services. Experience using computer repair ticketing systems. Experience helping residential and small-business customers. What Makes Someone Successful at PowerPro? The right technician enjoys fixing computers, solving customer problems, and getting the job done correctly. We value practical troubleshooting ability, professionalism, honesty, attention to detail, efficiency, and excellent customer service. You should be comfortable working directly with customers, explaining technical problems clearly, and taking ownership of repairs from initial diagnosis through final testing. We believe a successful repair means more than fixing a computer. It means delivering reliable service, protecting customer data, communicating clearly, and earning the customer's trust. Additional Opportunities PowerPro Computers works closely with Peggnet Computers, an affiliated managed IT services provider. Depending on experience and business needs, opportunities may be available to assist with additional business technology support. The primary responsibility of this position, however, remains hands-on computer repair and daily shop operations. A practical technical assessment may be included in the hiring process.