Conference Center Coordinator

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Responsibilities: Provide onsite leadership to our team of Facilities Coordinators, Reception, and Mailroom associates. Ensure that our team is meeting service expectations in all our services that we provide to our client. This is a working supervisor position and the Site Lead will be expected to fully learn all roles and be able to step in to provide leadership, training and coverage when needed. Welcome guests customers, vendors, job applicants, employees from other locations and other visitors with high degree of professionalism and courtesy Adhere to client's security policies and procedures Answer phone calls and route them to the appropriate parties. Answer emails regarding facilities and needs of the office Maintain a clean and organized lobby area. Perform regular "sweeps"" of the workspace(s) to identify areas/items/equipment/materials in need of repair, replacement or upgrade. Report all issues to the office manager. Maintain inventory sheets, order office supplies and Re-stock them throughout office buildings Assist in set-up and break-down of meetings, lunches, and events Assist with the set-up of audio/visual conferencing and also assist with internal moves. Perform basic maintenance of kitchen area and appliances. Complete basic cleaning tasks including taking out trash, breaking down boxes Complete occasional errands near office including but not limited to trips to the post office, grocery, etc. Perform all functions in the mailroom: receive and log incoming packages and mail. Delivery Mail / accountable mail and packages Assist leadership with interviewing and onboarding new associates to the team. Assist leadership to provide on-spot coaching and communicate key initiatives to Associates. Assist leadership to plan and coordinate team member schedules, lunch and floater coverage. Help compile weekly overtime sheets for client review. Collect monthly volume data and information from all sites and compile the Monthly Management Report. Qualifications: Client and customer service focused with strong organizational, technology and communication skills. Ability to develop excellent client relations, client management, and consultation skills Ability to process work quickly, accurately and with changing priorities Minimum of two years of management experience Minimum 2 years of high level customer service experience 1-2 years experience in facility management and mailroom or shipping receiving operations preferred Proficiency with Microsoft office applications and good communication skills Strong work ethic; diplomatic; team and service oriented; builds strong working relationships. Exhibits exceptional customer service skills. Consistently demonstrates professional demeanor, appearance and attitude. Proven ability to remain calm under pressure; resilient. Sound judgment and problem-solving ability. Demonstrated ability to be flexible and adapt to an ever-changing work environment. Assertive and resourceful; motivated; willing to ask questions and take initiative without direction. Must have some flexibility to extend hours for some high-level events in the office WATCH Where Service Matters: