Conservation Support Specialist

Job Purpose: Responsible for delivering exceptional customer service and value by providing comprehensive administrative and program support to the Conservation Team. This role supports a wide range of conservation initiatives, engages with customers and partners, and actively participates in community events, shows, and seminars to support program outreach and engagement. Primary Functions: Respond to all conservation-related inquiries received through multiple communication channels from both internal and external customers, handling complex situations with professionalism and diplomacy.Process customer rebates and Efficiency Delivered (ED) program applications.Review ED loan documentation and process necessary corrections.Conduct program analysis and support efforts to streamline conservation processes and workflows.Monitor the Preferred Contractors Network (PCN) inbox and review PCN enrollments.Participate in and, when needed, present at community meetings, events, shows, and seminars during and outside of normal business hours.Support updates to rebate and conservation program websites, the Sustainability Manual, and related conservation literature.Review documents and invoices for accuracy across all conservation programs;Schedule external calls, create and close field orders, and maintain organized records for all conservation-related services;Provide or assist with training for internal teams and external partners on conservation programs and processes.Perform user acceptance testing (UAT) on software systems as required.Assist with solar program support, as needed.Assist with scheduling and rescheduling conservation audits.Perform other duties as assigned.