Contact Center Customer Service Representative

Contact Center Customer Service Representative in Mountain View, WY 82939\r\nThis position is onsite. The Contact Center is open 24/7, 365 days a year. Schedules may vary. \r\nWhat it\'s like to be a Customer Care Rep at Union\r\nThe world of customer service is like none other at Union. You will meet people that will forever remain in your heart. When you get that opportunity to help a customer in a way that impacted them so greatly, you not only have accomplished the task that is given to you, but you have earned their trust. That customer will forever be requesting your service. That\'s not the only wonderful thing about Customer Care at Union, you can\'t forget your team! They work with you side by side supporting you, sharing ideas, and helping each other learn. Growing together is succeeding together! That\'s why we do what we do. We make sure that we are at our very best for our team and customers. \r\n \r\nAre you an individual who is constantly seeking out knowledge and strives for professional growth? Fantastic, keep reading! \r\n \r\nEssential Duties and Responsibilities\r\nThese duties include, but are not limited to, the following:\r\n\r\nConsistently communicate in a courteous, friendly, and professional manner with all personality styles, both internal and external customers.\r\nMaintain professionalism on the retail sales floor by keeping orderly workspace, wearing nametag, complying with dress code and all other policies.\r\nAccurately assess the needs of all customers and recommend a solution based upon the information obtained. \r\nPromptly and accurately enter all customer data into all pertinent databases. \r\nNote every account with accuracy after each customer interaction with specific details of the transaction.\r\nManeuver within a phone to ensure proper settings, software, and troubleshooting. \r\nComplete the steps necessary to properly test each segment of the phone\'s operating capabilities.\r\nResearch an account or situation and make recommendation for a solution.\r\nCalculate figures and amounts such as discounts, percentages, and payment plans.\r\nAccountable for all cash handling.\r\nCommunicate with customers in writing, using proper grammar.\r\nHave a welcoming high energy personality that is solution focused for all customer needs. \r\nHave a can-do attitude and willingness to learn all aspects of the Customer Service Representative role.\r\n\r\n \r\nWork for a company that values its employees!\r\nBenefits\r\nFor a list of benefits click here.\r\nBenefits are subject to change as here at Union we are always looking for better options to improve the lives of our employees.\r\nAre you customer obsessed? Perfect, so are we! \r\n \r\nEducation and/or Experience\r\n\r\nProficient in Microsoft Office.\r\nIndependently make creative, justifiable, on the spot decisions, which contribute positively to the retail store setting and Union Wireless business objective.\r\nSelf-starter that exhibits a high level of attention to accurate detail.\r\nDynamically prioritize tasks with proven time management.\r\nSuperior communications and relationship skills.\r\nPossess character, integrity, commitment to excellence, positive energy, and intellectual curiosity.\r\nStrong interpersonal skills and can interact with all levels of employees/customers in a professional manner.\r\n\r\nWhat do you think? If this is the job for you, we invite you to fill out our quick, mobile-friendly application. Please note that a resume is required.\r\n \r\nWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.\r\n \r\nIf you have any questions, please feel free to contact our Recruiting Specialist.\r\nLorrissia Schafer\r\nRecruiting Specialist\r\nCell Phone: 307-747-4096 (call or text)\r\nlschafer@unionwireless.com