Coordinator for Housing Operations

About the company

Davidson College

Higher education · 1,001 to 5,000 employees

What you'll do

• Coordinate assigned housing processes, including housing assignments, room changes, cancellations, and occupancy updates.
• Manage  housing processes for first-year students, transfer students, study abroad returnees, mid-year transitions, and other assigned populations.
• Coordinate Summer Housing processes, including intern housing and special guest housing.
• Manage waitlists, off-campus permission processes, early arrivals, late stays, and other assigned special housing requests.
• Maintain accurate housing records and communicate housing decisions, deadlines, and requirements to students and campus partners.
• Assist with the implementation of housing timelines and operational procedures established by the Residence Life Office.
• Serve as a functional user of the housing management system (e.g., StarRez), supporting assignments, forms, workflows, reports, and routine system functions.
• Maintain accurate student housing records and complete routine data audits and spot checks.
• Process housing charges and credits and coordinate with the Controller’s Office to support accurate student billing.
• Identify data or system discrepancies and work with the Assistant Director and appropriate campus partners to resolve issues.
• Assist with maintaining and improving housing processes and workflows within StarRez to support operational efficiency and the user experience.
• Coordinate assigned responsibilities for fall, spring, and summer move-in and move-out operations.
• Support check-in and check-out processes and related housing communications.
• Coordinate early arrival and late stay processes in collaboration with Residence Life staff and campus partners.
• Assist with mid-year housing transitions and other temporary housing needs.
• Support the implementation of operational improvements, including self-check-in processes and updated clearance procedures.
• Respond to housing-related inquiries from students, families, faculty, and staff.
• Provide timely, accurate, and professional guidance regarding housing policies, procedures, timelines, and requirements.
• Address routine housing concerns with professionalism, empathy, and consistency.
• Escalate complex or sensitive concerns to the Assistant Director or appropriate RLO leadership.
• Maintain a student-centered approach when communicating housing information and resolving concerns.
• Coordinate the RLO hall key process, including key distribution, collection, tracking, and related records.
• Maintain and support an efficient key management system.
• Coordinate with the CatCard Office to support student and staff hall access.
• Maintain accurate records related to building access and housing-related assets.
• Maintain and update asset inventory for assigned housing areas.
• Report access, key, furniture, or other facilities-related concerns to the appropriate RLO staff or campus partner.
• Assist with housing facilities projects and operational needs as assigned.
• Provide training and guidance to professional and student staff regarding assigned housing operations processes.
• Assist with developing, updating, and maintaining housing operations documentation, procedures, timelines, and training materials.
• Participate in departmental meetings, planning efforts, and campus committees as assigned.
• Collaborate with campus partners to support the effective implementation of housing operations processes.
• Maintain confidentiality and appropriately handle student and institutional information.
• Provide cross-training and operational support within the Housing Operations team during peak periods.
• Bachelor’s degree required.
• Experience in housing operations, residence life, student services, or higher education administration.
• Experience with StarRez or other housing management software.
• Ability to work collaboratively with students, colleagues, and campus partners.
• Experience with key/access management or residential facilities operations.
• Knowledge of student billing, occupancy management, and housing assignments. 
• Experience developing or maintaining operational procedures and documentation.

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