Corporate Scheduler I

The Corporate Scheduler is responsible for scheduling outpatient diagnostic services for patients and physicians' offices within the Baptist Health Care system. Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 6 months Previous revenue cycle or Customer service experience Required 6 months Patient scheduling experience Preferred Schedules physician appointments and diagnostic services based on clinical requirements, provider availability, and departmental protocols. Proficient with registration process including strong understanding of insurance payors and plan codes, along pre-cert / authorization criteria needed for scheduling and performing services. Manages incoming requests from patients, physicians’ offices, and internal teams with a focus on accuracy and service excellence. Provide clear instructions and preparation requirements to patients to support a smooth visit experience. Maintains Baptist Health Care goals of scheduling, registration accuracy, and other healthcare industry standards or trends in which the Call Center metrics of measurement is based. (Length of call; quality of call; accuracy of patient demographics and scheduling information). Utilizes multiple scheduling platforms to maintain accurate records and support efficient patient flow. Meets current regulatory and compliance standards, including HIPPA and Identity Theft “Red Flag Rules” by ensuring all patients are properly identified prior to scheduling. Coordinates with physician offices as needed to obtain appropriate authorizations required by Payers for services ordered by physician. Collaborates with clinical departments to resolve scheduling conflicts and support operational needs. Reschedules/defers patients whose financial clearance cannot be completed, or authorizations have not been obtained for and notifies supervisor, ancillary departments, and physician office of deferral process.