Correspondence Specialist

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world. The OpportunityAs a Correspondence/Mail specialist, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. You’ll be performing daily mailroom operations, which includes but not limited to preparing and scanning a high volume of documents within the established guidelines and procedures.Salary Range: $44,000Although Root is a “work where it works best” company, this position will require regular work onsite at our headquarters in Columbus, OH.How You Will Make an ImpactOpens, sorts and delivers incoming correspondence to appropriate internal departmentsAssembles and prepares generated outbound mailMaintains and records inbound and outbound mail via certified mail, including mail sent FedEx or UPSPreparing and scanning paper documents according to directions and specificationsUtilize scanner to scan a variety of documents that vary in paper sizesDaily maintenance/cleaning of the scanner to ensure image quality and functionalityAssist team members with document preparation and indexingComplete all other tasks as assigned by supervisor/managerWhat You Will Need to SucceedAbility to work full time in the office required 1+ years of experience in an office environmentHigh school diploma/GED requiredMust be able to lift 10-30lbsAttention to detail and accuracyHave proficiency and skill using a computer and scanner systemsAbility to troubleshoot computer issues/problemsProficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)Strong written and verbal communication skillsCommunicates and collaborates effectively in a matrixed environmentAbility to handle ambiguity and quickly adapt when changes occurAble and willing to follow company policies and proceduresAbility to approach problems with an open mindFlexibility and comfortable handling multiple different tasks at onceAs part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.Please see our Privacy Notice available HERE for more information on how we process your personal data.Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com