CRM & Digital Marketing Specialist

This role supports HoneyBaked's CRM, loyalty, and lifecycle marketing efforts, helping to plan, build, and execute e-mail and SMS campaigns that drive customer engagement, retention, and revenue. Working closely with the CRM/Lifecycle Marketing Manager, the Specialist, CRM & Digital Marketing helps maintain the integrated marketing calendar across e-mail, loyalty, and SMS, ensuring campaigns are on-brand, accurate, and delivered on time. ESSENTIAL FUNCTIONS Build, QA, schedule, and deploy e-mail and SMS campaigns using CRM/ESP platforms such as Punchh, Attentive, Sailthru, or similar SaaS tools. Support the planning and execution of the integrated marketing calendar across e-mail, loyalty, and SMS to ensure timely, consistent, on-brand communications. Design and build campaign creative and templates using Figma and/or Canva, maintaining consistency with HoneyBaked's brand standards. Partner with the CRM/Lifecycle Marketing Manager on customer segmentation, personalization, and automation strategies to improve engagement and retention. Monitor and report on e-mail and SMS performance (open rate, click-through rate, conversion, deliverability, list growth) and recommend optimizations. Support A/B testing of subject lines, content, send times, and audience segments to improve campaign results. Coordinate with creative, brand, operations, and IT partners to align campaigns with broader marketing and promotional initiatives. Maintain organized documentation of campaign briefs, calendars, and results to support team visibility and process consistency. Assist with organic social content planning and scheduling as part of the broader lifecycle marketing calendar, only if needed. Other duties and projects as assigned by the CRM/Lifecycle Marketing Manager and CRM Director. EXPERIENCE 1-3 years of marketing experience (agency or brand side), ideally with a focus in digital marketing. Hands-on experience with e-mail/SMS marketing software or CRM SaaS platforms such as Attentive, Sailthru, or similar platforms. CPG or QSR experience preferred. Strong design skills with proficiency in Figma and Canva. Highly organized with strong attention to detail, and demonstrated ability to implement and execute a marketing calendar spanning e-mail, loyalty, and SMS. Strong written communication and cross-functional collaboration skills. EDUCATION Degree in Marketing, Business, Design, Communications or similar concentrations. REQUIRED LICENSES OR CERTIFICATES NA OTHER REQUIREMENTS In office 4 days a week. SAFETY HAZARDS/WORKING CONDITIONS OF THE JOB Minimal hazards. General office working conditions. BUDGETARY RESPONSIBILITY This position has no direct budget accountability. However, through performance of its essential job duties, the role will impact company costs, revenues and overall profitability. REPORTS TO THIS POSITION The position has no reports. This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.