Customer Account Coordinator
KI
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- Location
- Green Bay, WI
- Work style
- On-site
- Job type
- Contractor, Temporary
- Posted
- Oct 8
- 12 days ago
Career path
See where this role leads
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About the company
KI
Furniture · 1,001 to 5,000 employees
What you'll do
- DevelopandprovidecomprehensivequotesforOEIproducts,includingSeating,Systems,andDesking,utilizingtoolssuchaseSpecandothercustomer-requiredplatforms.
- Create,review,andvalidateproductcheckliststoensureaccuracyandcompletenesspriortoorderprocessing.
- Supportthemock-upprocess,includingapproval,review,installation,andfinaldisposition.
- Coordinatefreightquotes,colormatches,samplerequests,testingrequests,COM/KOMrequirements,pricing,andapprovals.
- Provideproductpricing,technicalsupport,andtrainingassistanceforOEIproductsandservices.
- Reviewandprocessorderspecials,submitrequestsasrequired,andcoordinatespecialdrawingapprovalswithcustomers.
- CoordinateexpeditedleadtimeswithProduction,CustomOptions,Design,andTransportationteamsasneeded.
- Managedeliveryandinstallationschedulechangeswithinstallersfollowingorderrelease.
- Review,process,andmanageorderchangesandcancellationsafterorderentry.
- Processandadministerbillingactivitiesforconsignmentprograms.
What you need
- Requires an associate's or bachelor's degree, or equivalent combination of education and experience.
- Two or more years of customer service, sales support, or project management experience is preferred; proficiency with BPCS, Microsoft Word, Excel, Outlook, eSpec, and SAP.
- Education: an associate degree or a bachelor's degree
Key skills
BPCSMicrosoft WordExcelOutlookeSpecSAPcustomer servicesales supportproject managementbroad technical knowledge
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Perks
- Employee Stock Ownership Plan
- Vision Insurance
- 401(k) Plan
- Paid Vacation
- Wellness Resources
- Employee Product Discounts
See full description on company page, apply now
Read the full posting here
KI
is
seeking
a
Customer
Account
Coordinator
(CAC)
to
join
our
OEI
team!
The
Customer
Account
Coordinator
provides
exceptional
sales,
product,
and
order
support
to
an
assigned
OEI
Sales
team
member,
their
customers,
and
other
business
partners
for
all
product
lines,
with
the
exception
of
Wall
products.
The CAC is responsible for all inbound pre-sales and post-sales activities generated by their assigned account group. Pre-sales responsibilities include
preparing
quotes,
pricing,
and
related
customer
support.
Post-sales
responsibilities
include
coordinating
transportation
and
delivery
schedules
with
the
appropriate
OEI
and
KI
departments,
as
well
as
ensuring
the
timely
resolution
of
quality-related
issues.
The
CAC
must
possess
broad
technical
knowledge
of
OEI
Systems,
Desk,
and
Seating
products
and
services
in
order
to
deliver
first-class
service
to
all
OEI
and
KI
internal
and
external
customers.
Responsibilities
Develop
and
provide
comprehensive
quotes
for
OEI
products,
including
Seating,
Systems,
and
Desking,
utilizing
tools
such
as
eSpec
and
other
customer-required
platforms.
Create,
review,
and
validate
product
checklists
to
ensure
accuracy
and
completeness
prior
to
order
processing.
Support
the
mock-up
process,
including
approval,
review,
installation,
and
final
disposition.
Coordinate
freight
quotes,
color
matches,
sample
requests,
testing
requests,
COM/KOM
requirements,
pricing,
and
approvals.
Provide
product
pricing,
technical
support,
and
training
assistance
for
OEI
products
and
services.
Review
and
process
order
specials,
submit
requests
as
required,
and
coordinate
special
drawing
approvals
with
customers.
Coordinate
expedited
lead
times
with
Production,
Custom
Options,
Design,
and
Transportation
teams
as
needed.
Manage
delivery
and
installation
schedule
changes
with
installers
following
order
release.
Review,
process,
and
manage
order
changes
and
cancellations
after
order
entry.
Process
and
administer
billing
activities
for
consignment
programs.
What you Need to Succeed
Associate's
or
B
achelor's
degree,
or
equivalent
combination
of
education
and
experience.
Two
or
more
years
of
customer
service,
sales
support,
or
project
management
experience
preferred.
Proficiency
with
BPCS,
Microsoft
Word,
Excel,
Outlook,
eSpec,
and
SAP.
What KI Offers You
Participation in our Employee Stock Ownership Plan (ESOP):
As an employee, you will have stock ownership in the company.
Competitive Health, Dental, & Vision Insurance:
Comprehensive coverage for your well-being.
A 401(k) Plan with Company Match:
A retirement savings plan with employer contributions.
Paid Vacation, Sick Days, & Holidays:
Time off to recharge and spend time with loved ones.
Wellness Resources:
Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
Onsite Café:
Enjoy a full breakfast and lunch menu right at work.
Employee Product Discounts:
Special pricing on company products.
Educational Reimbursement Program:
Support for degree programs and certifications.
Full Benefits Package:
Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).