Customer Asset Management Specialist
Ritchie Bros.
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- Location
- Clinton, ME
- Job type
- Full time
- Posted
- Oct 7
- 12 days ago
Career path
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About the company
Ritchie Bros.
Machinery · 1,001 to 5,000 employees
What you'll do
- Support offsite assets and handle challenging customer interactions.
- Review asset situations, recommend next steps, address logistics and storage issues, and coordinate with other departments to resolve customer concerns.
What you need
- 1-3 years working within a Customer Service in a Sales Support or Logistics environment
- Excellent verbal and written communication skills
- Ability to listen & empathize with the customer, working with them to try to resolve any issues.
- Develop creative solutions and processes to ensure customer satisfaction and company reputation.
Key skills
Verbal and written communicationListen & empathizeCreative solutionsMediate complex logistics issuesNegotiate
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Read the full posting here
The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers.
1-3 years working within a Customer Service in a Sales Support or Logistics environment
Excellent verbal and written communication skills
Ability to listen & empathize with the customer, working with them to try to resolve any issues.
Develop creative solutions and processes to ensure customer satisfaction and company reputation.
Responsible for review of asset situation and recommend next steps including relocation and abandonment.
Accountable for informing & and enforcing the Terms & Conditions to customers.
Position is the escalation path for Customer Care Core team challenging customer interactions.
Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly.
Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets.
Be the Customer Care’s core team’s go to for difficult customers regarding pickup and asset site scenarios.
Provide solution options to the Customer Care Manager when dealing with an issue.
Coordinate with other departments to ensure customer satisfaction.
Perform other duties as assigned.