Customer Care Representative

ASAHI INTECC USA INC

Irvine, KYRemote onlyFull time

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Location: Irvine, KY
Work style: Remote only
Job type: Full time
Posted: Nov 3; Today

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About the company

ASAHI INTECC USA INC

Medical Device · 51 to 200 employees

Asahi Intecc USA, Inc. is a disposable medical device company located in Orange County, California. Head office is in Irvine, and R&D center is in Tustin. Our business includes -Vascular device sales -Components sales: Tubing, wire, cable, coil, braided tube, ACTONE technology -OEM/ODM manufacturing service

ASAHI INTECC USA INC on LinkedIn

What you'll do

The Customer Care Representative will handle high-volume inbound and outbound calls to assist customers with orders, deliveries, and pricing inquiries.
They will also coordinate with internal teams to ensure accurate order processing and resolve product returns.

What you need

Candidates must possess excellent verbal and written communication skills and be comfortable working on the phone throughout the workday.
Proficiency in Microsoft Office, particularly Excel, and the ability to learn new software systems are required.

Key skills

Customer serviceCommunication skillsMicrosoft OfficeExcelOrder processingProblem solvingActive listeningTime managementAttention to detailProfessionalismData entryConflict resolution

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Read the full posting here

Description Essentials Job Functions: · Handle a high volume of inbound and outbound phone calls to assist customers with orders, deliveries, pricing, and general inquiries. · Take customer orders accurately over the phone and ensure all details are entered correctly · Coordinate closely with the Order Fulfillment Team and Sales Team to ensure orders are processed with correct pricing, shipment method and timelines. · Process and resolve product returns, ensuring proper documentation and follow through · On occasion, contact customers regarding past due balances in professional and respectful manner · Actively listen to customers, identify needs, and provide clear, timely solutions · Maintain accurate records and notes in internal systems Requirements Required Skills and Behaviors: · Comfortable being on the phone for most of the workday, with professional, calm, and confident behavior · Able to manage workload independently, stay productive without constant supervision. · Demonstrate a professional work ethic, including reliability, punctuality, and attention to detail · Able to adapt to different customer situations and priorities · Excellent verbal and written communication skills · Reasonable proficiency in Microsoft Office, especially Excel · Ability to learn new software quickly (Asahi will provide training) · Previous experience in customer service