Customer Care Specialist – Part Time

JOB OVERVIEW:\r\nBeaches Tanning Center is looking for an outgoing professional to support the customer service manager in improving the customer service experience and ensuring that customers are satisfied. They will be required to assist store employees via email and phone with customer issues and assist the employees with any help and/or training. This role requires the ability to handle stressful situations, think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner. Looking for someone who is enthusiastic, has high energy levels, and is friendly with a genuine desire to provide outstanding service. \r\n\r\nKEY RESPONSIBILITIES:\r\n\r\nEnsure that all company policies are followed. \r\nHelp build good customer relations.\r\nHandle complaints and questions from customers and staff via phone and email in a professional and polite manner. \r\nEscalate customer service issues to ensure they are resolved in a timely manner. \r\nDocument issues and concerns. \r\nMust have good communication with salon managers, employees, and other corporate employees.\r\nUse the phone to answer inbound calls to verify account information and keep accounts updated.\r\nCancel and freeze Beach Club memberships.\r\nOffer new ideas to improve the customer experience. \r\nHandle customer surveys, Beach Buck distribution, new memberships, secret shoppers, and monthly salon summaries. \r\nAssist with monthly manager meeting power point presentation. \r\nHelp with tidying the office and keeping supplies organized.\r\nRespond to chargebacks.\r\nKeep track and document same month cancels and accounts not signed up properly.\r\n\r\n\r\nGENERAL SKILL AND COMPETENCIES:\r\n\r\nCapacity to work under pressure \r\nActive listening and empathy\r\nExcellent written and verbal skills\r\nAbility to prioritize, multi-task, and manage time efficiently \r\nExcellent attention to detail and accuracy\r\nProblem solving and critical thinking skills\r\nProfessional appearance and behavior\r\nAbility to promote and work in team environment\r\nCustomer service oriented \r\nAbility to work with and resolve complex customer issues in a timely matter\r\nAdhere to company policies and demonstrate a high level of integrity\r\n\r\n\r\nREQUIREMENTS:\r\n\r\nHigh school diploma/ GED required\r\nStrong computer and software knowledge\r\nReliable and honest\r\n1-year customer service experience \r\nMust be able to work at least 30 hours a week with some flexibility