Customer Engagement & Compliance Coordinator
Woodfield Nissan
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- Pay
- $40K to $50K
- a year
- Location
- Cathedral City, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 23
- 1 day ago
Career path
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About the company
Woodfield Nissan
Automotive · 2 to 10 employees
At Palm Springs Nissan, we have built an unmatched reputation for doing good business through state-of-the-art digital marketing and a customer-first philosophy. We don't just hire for jobs; we invest in careers. With a dedicated commitment to internal promotions and an aggressive, best-in-industry pay program, your hard work and top performance will be directly rewarded.
What you'll do
- Manage Online Reputation: Monitor and oversee dealer reviews across primary platforms including Google, Yelp, and specialized automotive sites.
- Resolve Customer Feedback: Contact customers regarding their experiences, directly addressing issues and collaborating with the management team to deploy timely resolutions.
- Boost Showroom Traffic: Assist the Sales and Internet teams with digital inquiries to maximize customer visits and showroom appointments.
- Maintain Compliance: Ensure all digital communications and customer resolutions align with company standards and brand compliance guidelines.
- Customer-First Mindset: Exceptional communication skills with a proven track record of handling customer service scenarios with empathy and professionalism.
- Digital Literacy: Comfort navigating social media, online review platforms, and customer relationship management (CRM) software.
- Industry Familiarity: Prior experience in the automotive industry is preferred but not required for a candidate with outstanding service skills.
- Drive & Motivation: A self-starter attitude with the organizational skills needed to manage multiple customer threads simultaneously.
- Top-Tier Compensation: An aggressive pay plan featuring a stable base salary plus performance bonuses that reward top results.
- Comprehensive Benefits: Full medical, dental, vision, disability, and life insurance coverage.
- Retirement Security: 401(k) plan options to help you build for your future.
- Work-Life Balance: Generous paid time off (PTO) and vacation days.
- Professional Culture: A supportive, state-of-the-art workspace backed by strong brand awareness and a major marketing engine.
What you need
- Exceptional communication skills
- Proven track record of handling customer service scenarios with empathy and professionalism
- Comfort navigating social media, online review platforms, and CRM software
- Organizational skills to manage multiple customer threads simultaneously
- Prior experience in the automotive industry (preferred)
Key skills
communication skillscustomer servicesocial mediaonline review platformsorganizational skillsautomotive industry (preferred)
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Perks
- medical
- dental
- vision
- disability
- life insurance
- 401(k) plan options
- paid time off
- vacation days
See full description on company page, apply now
Read the full posting here
Customer Engagement & Compliance Coordinator Palm Springs Nissan | Palm Springs, CA Job Type: Full-time (In-person) Compensation: Competitive Base Salary + Performance Bonuses Why Palm Springs Nissan? At Palm Springs Nissan, we have built an unmatched reputation for doing good business through state-of-the-art digital marketing and a customer-first philosophy. We don't just hire for jobs; we invest in careers. With a dedicated commitment to internal promotions and an aggressive, best-in-industry pay program, your hard work and top performance will be directly rewarded. We are looking for a highly motivated, customer-centric professional to bridge the gap between our digital reputation and our showroom floor. If you excel at turning online interactions into real-world relationships, we want to hear from you. Key Responsibilities: Manage Online Reputation: Monitor and oversee dealer reviews across primary platforms including Google, Yelp, and specialized automotive sites. Resolve Customer Feedback: Contact customers regarding their experiences, directly addressing issues and collaborating with the management team to deploy timely resolutions. Boost Showroom Traffic: Assist the Sales and Internet teams with digital inquiries to maximize customer visits and showroom appointments. Maintain Compliance: Ensure all digital communications and customer resolutions align with company standards and brand compliance guidelines. What You Bring to the Team: Customer-First Mindset: Exceptional communication skills with a proven track record of handling customer service scenarios with empathy and professionalism. Digital Literacy: Comfort navigating social media, online review platforms, and customer relationship management (CRM) software. Industry Familiarity: Prior experience in the automotive industry is preferred but not required for a candidate with outstanding service skills. Drive & Motivation: A self-starter attitude with the organizational skills needed to manage multiple customer threads simultaneously. What We Provide: Top-Tier Compensation: An aggressive pay plan featuring a stable base salary plus performance bonuses that reward top results. Comprehensive Benefits: Full medical, dental, vision, disability, and life insurance coverage. Retirement Security: 401(k) plan options to help you build for your future. Work-Life Balance: Generous paid time off (PTO) and vacation days. Professional Culture: A supportive, state-of-the-art workspace backed by strong brand awareness and a major marketing engine. How to Apply: Palm Springs Nissan is an equal-opportunity employer and a drug-free workplace. For immediate consideration, apply with your resume today