Customer Enrichment Specialist

Description Ready to be recognized and rewarded for your hard work? At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter. WIRENUT INVESTS IN YOU! Who we are Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year. What You’ll Do As the Customer Enrichment Specialist is responsible for customer care, handling customer grievances and ensuring their concerns are addressed in a timely and satisfactory manner while maintaining a professional demeanor while handling difficult conversations. Basic Requirements (Required Skills/ Experience): Answering live customer calls (Concerns) as they come in as quickly as possible Any voicemails answered immediately and documented Respond to Email and text concerns from CCR's in a timely fashion Respond to negative BBB/Facebook/Google/Next-door/Yelp complaints and reviews Respond to positive reviews (ask for customer referrals) Track and log concerns Less than 2% of revenue refunded Membership cancels and refunds handled daily Update Huddle board (CCR's) & update booking rate Adaptability to constantly changing business needs and additional responsibilities Compensation: $24.50 plus bonus off of refund percentage Compensation based on performance measured in metrics on monthly scorecards Benefits: Competitive Compensation – Paid Weekly Comprehensive Medical, Dental, and Vision Insurance PTO AND Sick time package 401(k) Plans Paid Holidays (Office Closed) Life Insurance Legal Shield Disability Perks: Work Vehicle Provided Uniforms and WireNut gear! Company sponsored events Quarterly banquets Fun off-site events Company contests, and more! Job Type: Full-Time