Customer Onboarding Specialist
Circadia Health
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- Pay
- $75K to $90K
- a year
- Location
- Los Angeles, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 7
- 10 days ago
Career path
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About the company
Circadia Health
Medical devices · 51 to 200 employees
What you'll do
- Manage customer onboarding for skilled nursing facilities and care organizations from contract signature to go-live, coordinating with internal teams and external stakeholders.
- Manage multiple implementations and help refine onboarding workflows.
What you need
- 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Extremely organized, with exceptional attention to detail
- Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication, with the ability to explain technical concepts simply
- Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools (e.g., HubSpot, monday.com)
- Comfortable operating in a fast-changing startup environment with evolving tools and process
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Read the full posting here
About the role
As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales. While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve.
This is a full-time, in-office role at our El Segundo, CA headquarters.