Customer Quality Engineer
Coherent
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- Location
- Monroe, CT
- Job type
- Full time
- Posted
- Oct 6
- 13 days ago
Career path
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About the company
Coherent
Semiconductors · 10,001+ employees
What you'll do
- Analyze customer feedback and complaints to identify improvements to product quality issues.
- Support customer quality activities including corrective actions, complaint management, and customer communications.
- Partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels.
- Lead root cause investigations and implement sustainable corrective and preventive actions using the 8D process.
- Analyze quality data and communicate trends, risks, and improvement opportunities to leadership and cross-functional teams
- Participate in new product introduction, product transfer, and manufacturing scale-up activities
- Support and maintain the Quality Management System in accordance with applicable standards and procedures
- Lead material review board meetings and use data as well as Customer requirements to make sound decisions on part disposition.
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- This is an in-person position at our Monroe CT or Newtown CT site. Travel between sites as needed (3 miles)
- Office and manufacturing floor environment with regular interaction with production processes, inspection equipment, manufacturing personnel, suppliers, and customers.
- Ability to occasionally lift/push/pull up to 25 lbs.
- Able to sit, stand, bend, squat, and walk throughout the facility
- Ability to work safely around manufacturing equipment and laboratory instrumentation
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Read the full posting here
Job Summary: The Customer Quality Engineer acts as the bridge between our Customers and Internal teams, ensuring that our products and services meet or exceed quality standards and Customer requirements. This role involves working directly with site Operations and Engineering to improve product quality, address customer complaints, and drive complaint resolution through formal quality investigations; including implementing corrective actions to prevent recurrence.
This position will support product quality & play a critical role in partnering with our customers to understand and delivery their requirements. The Customer Quality Engineer will spend significant time investigating product quality issues and communicating directly with Coherent Ceramics key customers.