Customer Service Agent - Front Office
Chetwood Bank
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- Location
- Wrexham, United States
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Nov 3
- 1 day ago
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Career path
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About the company
Chetwood Bank
Banking · 2 to 10 employees
What you'll do
- Excellent communication skills to effectively communicate with customers.
- Strong attention to detail and experience working directly with customers account data as well as any sensitive information.
- Experience handling customer complaints and complex cases, ideally over the phone or online.
- Relevant, recent experience in a customer facing role.
- Qualified to at least A-Level or equivalent with a solid academic background.
- Minimum of GCSE grade C in English and Maths.
- IT literate, including Google suite and Microsoft products
What you need
- Answering inbound calls, addressing customer queries and questions.
- Responding to customer queries and resolving issues, via web-chat and email.
- Ability to adapt and be flexible to meet demands of contact across multiple communication channels.
- Identify and handle customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer journey and experience.
- Identify potentially fraudulent applications and report any findings to the relevant team.
- Education: a high school diploma
Key skills
Strong attention to detailExperience handling customer complaintscustomer facing roleIT literateGoogle suiteMicrosoft products
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Perks
- dental and optical health insurance
See full description on company page, apply now
Read the full posting here
This is a 12 Month Fixed Term ContractAs a Customer Service Agent you will handle incoming and outgoing contact, across a variety of communication channels. You will deliver support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary and good customer outcomes are achieved. Primary duties include answering phones, responding to emails and web chats. All our Customer Service Agents are brand ambassadors for our financial products and aim to satisfy customer queries within their first point of contact. Key ResponsibilitiesAnswering inbound calls, addressing customer queries and questions. Responding to customer queries and resolving issues, via web-chat and email. Ability to adapt and be flexible to meet demands of contact across multiple communication channels. Identify and handle customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer journey and experience. Identify potentially fraudulent applications and report any findings to the relevant team. Skills, Knowledge & ExpertiseExcellent communication skills to effectively communicate with customers. Strong attention to detail and experience working directly with customers account data as well as any sensitive information. Experience handling customer complaints and complex cases, ideally over the phone or online. Relevant, recent experience in a customer facing role. Qualified to at least A-Level or equivalent with a solid academic background. Minimum of GCSE grade C in English and Maths. IT literate, including Google suite and Microsoft products Job BenefitsCompetitive salary25 days holiday PLUS your BIRTHDAY offPension contribution with Royal LondonLife AssurancePrivate medical, dental and optical health insurance with AxaHybrid workingFree breakfast available