Customer Service and Photographer Support Specialist

The Customer Service and Photographer Support Specialist is the first point of contact for WHCC clients, supporting professional photographers over phone, email, and live chat without a script. This role blends customer service with hands-on photography, design, and photo editing knowledge, helping clients troubleshoot orders, prep files in Photoshop, and get the most out of our products, all while representing a partner-first approach to every interaction. WHCC is a professional photo and press printing lab offering a high-energy, positive work environment. As a production-focused company, we have multiple facilities and hundreds of expert employees who handcraft and assemble our products here in the US. From aspiring photographers to consumer brands, all of our clients require exceptional quality and design. We pride ourselves on providing creative solutions, high-quality products, and excellent customer service. We are not a call center. We are partners with our clients, helping them grow their businesses with exceptionally printed products. Whether on the phone, via email, or live chat, we are unscripted, friendly, and knowledgeable. Come and see what makes us different. Schedule Seasonal (On-site) position – Full-time & Part-time schedules available. Opportunity to be hired Full-Time after season ends. Requirements Background in photography or the photographic industry Minimum 1 year of B2B customer service experience Confident handling both inbound and outbound client calls, without relying on a script Strong written communication skills for client email correspondence Proficient in Photoshop and general computer skills; familiarity with Lightroom, Affinity, or Canva a plus Minimum typing speed of 35 WPM Competencies Empathetic Problem Solver Demonstrates Initiative Flexible Photoshop and/or Lightroom Enthusiast Positive People Person Detail Oriented and ability to Multitask Team Player Comes with a side of perks Be cool at work – Work in a modern, well-lit, clean, and climate-controlled production facility. Half off prints – Photograph weddings on the weekend. Make premium photo products during the week. Receive half off the WHCC products you sell to your clients. Some call it using the system. We call it fair game. Discount is not applicable during peak blackout dates. Bring your own jams – Pop on your headphones and listen to your own music or podcasts. We'll provide the Wi-Fi. From snacks to food trucks – Staff lunches, free snacks, cool-off beverages, warm-up beverages — there's always something to keep you going. Stay comfy – We work hard, but we keep it casual. Wear what makes you happy. We love you being you. Paid Time Off + Holiday Pay – Seasonal staff will earn PTO and enjoy paid holidays. Weekly Pay Seasonal Employee Benefits Paid Time Off (per ESST) Holiday Pay Additional benefits for regular staff Pay: $18/hour Veterans are encouraged to apply! Growth within the company is encouraged. Hiring Immediately! Questions? Send us an email at [email protected] WHCC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.