Customer Service Associate

Apply Job Type Full-time Description Customer Service Associate Howard Building Maintenance – Caldwell, ID Pay: $18 – $22/hour (DOE; higher for fluent Spanish-speaking candidates) Job Type: Full-time, Hourly, Non-Exempt Schedule: Monday–Friday, 10:00 a.m.–6:00 p.m. (in-office role) About Us Howard Building Maintenance (HBM) has been proudly serving the Treasure Valley since 1976. We provide high-quality janitorial and specialty cleaning services for commercial and residential clients. Our company is locally owned, community-focused, and committed to professionalism, reliability, and exceeding client expectations. Position Overview: We are seeking a Customer Service Associate to join our Caldwell office team. In this role, you will be the first point of contact for our clients, managing incoming calls, emails, and messages, scheduling jobs, dispatching technicians, and supporting our operations team with billing and administrative tasks. This is a fast-paced position that requires strong communication skills, attention to detail, and the ability to multitask effectively. Fluent Spanish-speaking candidates are highly preferred and will be eligible for increased pay. Responsibilities: Client Communication Respond promptly to client calls, emails, and voicemails Address pricing, service, and scheduling questions Send confirmations, reminders, and follow-up messages Provide updates on job status and communicate changes Scheduling & Dispatch (Housecall Pro) Schedule jobs in Housecall Pro (HCP) Manage technician calendars and dispatch jobs Handle last-minute schedule changes or call-outs Communicate special job instructions (alarms, access codes, etc.) Sales & Estimates Schedule estimate appointments and follow up on pending quotes Convert approved estimates into active jobs Ensure documentation standards in HCP are met Accounts & Billing Create and send invoices through HCP Process payments and resolve billing issues Follow payment collection procedures Systems & Administrative Support Maintain accurate client records in HCP Merge duplicate profiles and onboard new clients Support technicians via phone or Microsoft Teams Use SOPs, scripts, and reference sheets for consistency Qualifications Minimum 2 years customer service experience (dispatch, call center, or scheduling preferred) Strong written and verbal communication skills Spanish-speaking preferred (eligible for increased pay) Experience with booking, scheduling, or dispatching strongly preferred Proficiency in Microsoft Teams, Outlook, and Office Suite Experience with Housecall Pro (HCP) or similar software a plus Dependable transportation and a smartphone capable of running required apps Work Environment & Physical Demands Office-based role with frequent phone and computer use Occasional lifting of office supplies (up to 50 lbs) Must maintain professional appearance (business casual attire) Compensation & Benefits Starting Pay: $18–$22/hour DOE (higher for fluent Spanish-speaking candidates) Health Insurance: Medical, dental, vision, accident, and short-term disability Retirement: 401(k) with company match Paid Time Off: Generous PTO policy + paid holidays Bonuses: Performance-based incentives Professional Growth: Ongoing learning and advancement opportunities How to Apply If you are a dependable, detail-oriented individual who thrives in a fast-paced environment and enjoys helping people, we’d love to hear from you! Apply today to join the Howard Building Maintenance team. Requirements Qualifications Minimum 2 years customer service experience (dispatch, call center, or scheduling preferred) Strong written and verbal communication skills Spanish-speaking preferred (eligible for increased pay) Experience with booking, scheduling, or dispatching strongly preferred Proficiency in Microsoft Teams, Outlook, and Office Suite Experience with Housecall Pro (HCP) or similar software a plus Dependable transportation and a smartphone capable of running required apps