Customer Service Associate I
Ruger
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- Location
- Mayodan Site Ii, NC
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 29
- 1 day ago
Career path
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About the company
Ruger
Sporting goods · 1,001 to 5,000 employees
What you'll do
- Respond to detailed telephone inquiries
- Use technical knowledge to provide guidance to customers over the phone
- Identify firearms that should be returned to the factory for service
- Process payments for service/parts orders
- Generate shipping labels and process emails
- Provide support for quarterly parts inventories
- Strive to resolve customer issues on the first contact and advocate for the customer
- Know and follow state laws and federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms
What you need
- Prior experience in a customer facing role
- Data entry skills
- Good verbal communication and attention to detail
- Able to deal effectively with the public and work well under pressure
- Solid Ruger and/or Shop Ruger product knowledge
- Able to lift up to 40 pounds several times throughout the day
- Experience with computer software like Oracle or MOM (preferred)
Key skills
Data entryOracleMOMVerbal communicationAttention to detailRuger product knowledgeShop Ruger product knowledge
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Perks
- quarterly profit sharing
- shift differential pay
See full description on company page, apply now
Read the full posting here
If you are a current Ruger employee, please click here to apply internally.
Job Description:
Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.
Essential Job Duties:
Respond to detailed telephone inquiries
Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
Maintain customer confidentiality.
Identify firearms that should be returned to the factory for service
Use technical knowledge to provide guidance to customers over the phone.
Use computer software including MOM or Oracle.
Process payments for service/parts orders.
Generate shipping labels and process emails.
Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
Provide support for quarterly parts inventories.
Strive to resolve customer issues on the first contact and advocate for the customer.
Participate in training as mandated by OSHA standards.
Other duties as assigned by the supervisor.
Qualifications and Skills:
Data entry skills
Experience with computer software like Oracle or MOM is preferred
Good verbal communication and attention to detail
Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
Solid Ruger and/or Shop Ruger product knowledge
Must be comfortable working in a large group where flexibility and interaction is required.
Prior experience in a customer facing role is required.
Physical Demands:
Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking and lifting up to 40 pounds several times throughout the day. Job is performed standing all day. Job requires substantial movement/motion with regard to walking, bending, lifting, grasping and applying pressure to an object with the fingers and palms.