Customer Service Coordinator (Part-Time)
TONYMOLY
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- Pay
- $22 to $25
- an hour
- Location
- Brooklyn, NY
- Job type
- Part time
- Posted
- Oct 22
- Today
Career path
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About the company
TONYMOLY
Wholesale · 11 to 50 employees
TONYMOLY USA is a Korean beauty brand with a loyal customer base.
What you'll do
- Respond to customer inquiries in Gorgias within 24 business hours
- Resolve order, shipping, return, refund, and exchange issues
- Answer product questions, including usage, ingredients, and skin-type guidance
- Escalate adverse-reaction, product safety, chargeback, and sensitive complaints
- Maintain Gorgias macros, templates, and help-center content
- Track response times and customer satisfaction, and report recurring issues
- Process and monitor orders and keep inventory records accurate
- Support product and collection launches
What you need
- 2+ years of customer service experience
- Beauty or skincare industry experience
- Hands-on experience with Shopify and Gorgias
- Strong written and verbal communication skills
- Excellent organization and time management
- Ability to prioritize in a fast-paced environment
- Bachelor’s degree in Business, Marketing, eCommerce, or a related field, or equivalent experience
- Sound judgment in handling upset customers and protecting customer data
Key skills
Customer serviceShopifyGorgiasWritten and verbal communicationOrganization and time managementPrioritizeSound judgmentProtecting customer data
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Perks
- Generous employee product discount
- Opportunity to grow
See full description on company page, apply now
Read the full posting here
About the Role
TONYMOLY USA is a Korean beauty brand with a loyal customer base. We’re looking for an experienced Customer Service Coordinator to be the voice of our brand. You will own customer inquiries in Gorgias, resolve order and product issues quickly, and support day-to-day Shopify operations.
Key Responsibilities
Customer Support (primary)
Respond to customer inquiries in Gorgias within 24 business hours, in a warm, professional, on-brand voice.
Resolve order, shipping, return, refund, and exchange issues in line with company policy.
Answer product questions, including usage, ingredients, and skin-type guidance.
Escalate adverse-reaction, product safety, chargeback, and sensitive complaints to the appropriate team member immediately.
Maintain Gorgias macros, templates, and help-center content.
Track response times and customer satisfaction, and report recurring issues to marketing and operations.
Shopify Operations (secondary)
Process and monitor orders and keep inventory records accurate.
Support product and collection launches, including promotions, discounts, and flash sales, with advance customer messaging ready.
Work with marketing and design to confirm accurate product descriptions, images, and pricing.
Qualifications
2+ years of customer service experience, preferably in e-commerce or direct-to-consumer.
Beauty or skincare industry experience required.
Hands-on experience with Shopify and Gorgias required.
Strong written and verbal communication skills.
Excellent organization and time management, with the ability to prioritize in a fast-paced environment.
Sound judgment in handling upset customers and protecting customer data.
Ability to work independently and as part of a team.
Bachelor’s degree in Business, Marketing, eCommerce, or a related field, or equivalent experience.
What We Offer
$22-$25/hour, based on experience
Part-time schedule of up to 20 hours/week
Generous employee product discount
Opportunity to grow with a dynamic brand in the beauty industry