Customer Service Engineer

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is a fast paced position with a broad scope of responsibility and autonomy while you work with customers to design CAT engines into their chassis. This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success. Responsibilities: Project Management-50% Manage repair projects with engineers, customers, owners, end users, sales staff and service technicians and provide status updates throughout the projects, and create all invoices and maintain other project documentation Perform site visits with customers, engineers, owners, and Ziegler staff to discuss repair project requirements and logistics as required Coordinates with field service on repair projects, requiring the management of outside resources to drive on time short term and long-term resolution. Compiles technical data required to ensure our customers make informed decisions on whether to purchase our engines or not Escalates goodwill claims to CAT on behalf of the OEM and end user. Applied Technical Consultation-50% Works directly with the customer’s engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution Partners and collaborates with OEM customers to resolve engine related issues. Participate in field audits and testing of installations in OEM equipment Leads field support for OEM customers to assist with root cause analysis. Provides technical training to support OEM technicians and personnel. Participates in technical customer calls and sales presentations Qualifications: 2-year technical degree in diesel technology, electromechanical engineering, or a related field (or equivalent hands-on experience) required. Bachelor’s Degree in related field preferred Electrical Power, Electrician, Generator or Reciprocating Engine experience 4+ years of Engineering experience preferred Strong electrical engineering knowledge and mechanical aptitude Advanced troubleshooting experience – time and/or training CAT System knowledge preferred – SIS, CAT ET Acceptable driving record and valid driver’s license required Strong customer service and communication skills Strong PC knowledge with MS Office experience Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation Travel: Up to 25% travel Minimum Physical Requirements: Standing, walking, using hands, talking, hearing Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $82,300.00 to $102,900.00 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.