Customer Service Loan Specialist - 120

The Loan Specialist supports the Branch Manager in maintaining a profitable, compliant, and efficiently operated branch. This role is responsible for processing loan applications, verifying documentation, servicing customer accounts, and supporting collection efforts. By ensuring adherence to company policies and regulatory requirements, the Loan Specialist helps minimize risk while delivering excellent customer service. The Loan Specialist also works with customers to establish payment arrangements, process loan modifications and extensions, and identify lending solutions that meet customer needs. In the absence of the Branch Manager, this position helps maintain branch operations and service continuity. Responsibilities Contact customers by phone and mail to collect past-due payments and establish payment arrangements. Identify opportunities to refinance accounts and assist customers in bringing accounts current. Properly close loans by explaining loan terms, conditions, and requirements. Conduct collection activities on delinquent accounts. Utilize company-provided resources to locate past-due customers. Review pending applications and proactively contact prospective customers to ensure timely processing. Promote loan products to former and prospective customers to support branch growth. Offer ancillary products and services, including tax preparation, referral programs, and Car Club memberships (where applicable). Maintain loan files, documentation, and required forms in compliance with company policies and applicable federal and state regulations. Prepare copies of financial and legal documents as requested. Accurately process loan transactions and maintain current customer information within loan management systems. Post customer payments and maintain detailed account records. Process payment extensions and document collection efforts and account activity accurately. Qualifications Minimum of 6 months of customer service experience required. Six months of collections experience preferred. Previous experience in sales, collections, customer service, or other metrics-driven environments a plus. High school diploma or GED preferred. Schedule Requirements Branch Hours: Sun Loan branches operate during the following business hours: Monday - Thursday: 8:30 am - 5:30 pm. Friday: 8:30 am - 6:00 pm. Saturday: 8:30 am - 12:30 pm. (Rotational and based on business needs). No Sundays! Actual employee schedules may vary by branch location and business needs. Employees must be available to work their assigned schedule, which may include hours outside of the typical branch schedule, as well as occasional overtime.