Customer Service/Operations Support

Objective The Customer Service/Operations Support Associate plays a key role in supporting daily laboratory operations while providing excellent customer service to clients, patients, and internal staff. This position serves as a primary point of contact for inquiries, assists with specimen processing support, and ensures accurate communication and documentation in accordance with laboratory standards and regulations. Essential Functions Serve as a first point of contact for clients, providers, and internal teams via phone, email, and in person. Respond to inquiries regarding test orders, specimen requirements, results status, and general lab services. Resolve customer issues professionally and escalate concerns as appropriate. Maintain a courteous, helpful, and service-oriented approach at all times. Assist with specimen receiving, accessioning support, and documentation. Verify patient and test order information for accuracy and completeness. Enter and update data in the Laboratory Information System (LIS). Prepare paperwork, labels, and shipping materials. Support quality assurance activities by following SOPs and compliance guidelines. Coordinate with lab staff to ensure smooth workflow and timely turnaround. Assist with inventory tracking, supply ordering, and restocking. Support special projects, audits, or process improvement initiatives. Maintain a clean, organized, and compliant work environment. Preferred Experience in a medical laboratory or customer service setting. Familiarity with laboratory terminology or specimen handling. Experience using a Laboratory Information System (LIS). Knowledge of HIPAA and patient confidentiality standards. Skills & Competencies Professional and empathetic communication. Strong organizational and time-management skills. Team-oriented with a willingness to assist across departments. Problem-solving mindset with a focus on service excellence. Requirements Bachelor's degree (preferred) Quality customer service skills, both verbal and written Physical Requirements Able to sit for long periods of time Able to type at least 60 wpm Able to use the telephone and computer simultaneously Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Background & Drug Screening Mandatory