Customer Service Rep
Air Distribution Technologies
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- Location
- Plano, TX
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 9
- 11 days ago
Career path
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About the company
Air Distribution Technologies
Building materials · 5,001 to 10,000 employees
Titus, an Air Distribution Technologies, Inc. company
What you'll do
- Serve as a liaison between customers and internal teams, process orders, credits and returns, respond to inquiries, and resolve account concerns.
- Manage assigned accounts from order placement through shipment.
What you need
- Requires at least 1 year of customer service experience and a high school diploma or equivalent.
- An associate or bachelor's degree is preferred; strong communication, attention to detail, multitasking, Excel, Word, math and typing skills are required.
- Education: a high school diploma, an associate degree or a bachelor's degree
Key skills
customer service experienceverbal and written communicationMicrosoft ExcelMicrosoft Wordattention to detailmultitaskmath skillstyping skills
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Read the full posting here
Titus, an Air Distribution Technologies, Inc. company, is seeking a Customer Service Specialist position for our Plano, TX location. The Customer Service Representative will support customer accounts and serve as a key liaison between customers, Regional Sales Managers, Engineers, and Plant personnel. This role involves processing orders, responding to inquiries, and resolving customer concerns in a timely and professional manner.
What You’ll Do:
Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers’ accounts via email, fax, or phone.
Process, change, and update orders, credits, and product return authorizations.
Manage a high volume of daily email communications (50-150 emails)
Run customer order reports to proactively get orders shipped.
Promptly issue credit, debit and return material authorizations.
Handle all customer requests and manage assigned customer accounts from order placement through shipment, ensuring accuracy in lead times and pricing.
Will be assigned your own accounts that you will be responsible for daily that is required to get the job done.
Receive and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.
Maintain strong relationships with customers and internal teams (Sales, Engineering, Regionals, Plants).
Perform additional duties as assigned by the Customer Service Manager.
What we look for:
Minimum of 1 year of customer service experience, preferably in a manufacturing, sales, or distribution environment.
High school diploma or equivalent required; an Associate’s or Bachelor's degree is preferred.
Excellent verbal and written communication skills, with the ability to convey information clearly and professionally via phone and email while maintaining a courteous and customer-focused tone.
Strong attention to detail and ability to multitask in a fast-paced environment.
Proficiency in Microsoft Excel and Word.
Solid math and typing skills.
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