Customer Service Rep

Description Customer Service Representative Join our dedicated team at CHC Facilities as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring smooth daily operations at our healthcare centers. If you are personable, organized, and committed to providing a welcoming environment for patients and staff alike, we encourage you to apply. Key Responsibilities: - Greet patients and visitors in a professional, friendly, and hospitable manner - Respond to patient inquiries and requests promptly and courteously - Perform clerical duties related to the day-to-day operations of the front office - Update and organize patient information in charts accurately and efficiently - Answer multiline telephones in a professional manner, directing calls as appropriate - Assist with appointment scheduling and maintenance tasks using EPM or similar scheduling systems - Maintain a clean and organized front desk area to promote a welcoming environment - Collaborate with staff and healthcare providers to support operational needs Skills and Qualifications: - High school diploma or equivalent required - Prior experience in a healthcare or customer service setting preferred - Excellent communication skills, both verbal and written - Strong organizational and multitasking abilities - Proficiency in using electronic health records (EHR) systems and appointment scheduling software - Ability to maintain professionalism and composure in a fast-paced environment - Friendly, approachable demeanor with a focus on patient satisfaction Employee Benefits: - Vacation Time - Paid Leave - Medical, Dental, Vision, Life - Short-Term & Long-Term Disability - Accident & Critical Insurance - Retirement plan offered - Outpatient only - No Call At CHC Facilities, we foster a collaborative and supportive work environment that values growth and professional development. Join us to make a meaningful difference in patient care while advancing your career in healthcare administration.