Customer Service Representative

POSITION SUMMARY The Customer Service Representative serves as a key customer-facing representative responsible for delivering an exceptional showroom experience. This role engages walk-in customers, manages inbound and outbound communications, schedules in-home consultations, and supports overall showroom operations. The Customer Service Representative is customer-focused, results-driven, and capable of balancing sales support with administrative responsibilities. KEY RESPONSIBILITIESGreet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs. Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach. Conduct outbound calls to assigned leads to generate and confirm appointments. Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed. Assist with the execution of marketing campaigns and initiatives. Maintain showroom presentation, cleanliness, and product readiness. Accurately document customer interactions, appointments, and activities within the company’s CRM/database system. Support management with administrative and operational tasks as required. Adhere to all company policies, procedures, and safety standards. Perform other duties as assigned to support business objectives. COMPETENCIES Customer Focus: Demonstrates a strong commitment to delivering a positive customer experience. Communication Skills: Clearly and professionally communicates both verbally and in writing. Time Management: Effectively prioritizes tasks and maintains punctuality and reliability. Adaptability: Responds well to changing priorities and business needs. Team Collaboration: Works effectively within a team environment and contributes to a positive culture. Integrity & Professionalism: Maintains ethical standards and represents the organization appropriately. Interacts with others in a professional and tactful manner; demonstrates composure under pressure and adapts effectively to changing priorities and environments. SKILLS & QUALIFICATIONS Works with integrity and ethically; supports organization’s culture, goals, and values Proficiency with basic technology, including personal computers. Strong interpersonal and communication skills (verbal & written). Ability to learn product knowledge and sales processes quickly. Professional appearance and adherence to business casual dress standards. Willingness to be coached and continuously improve performance. EDUCATION & EXPERIENCE High school diploma or GED required. 1–3 years of experience in retail, sales, customer service, or a related field preferred. Equivalent combination of education and experience will be considered. PHYSICAL REQUIREMENTS Ability to occasionally lift and/or move up to 10 pounds. Regularly required to sit, talk, or listen; occasionally required to stand and move throughout the building. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. About Acorn Stairlifts Employing over 1,700 people worldwide Acorn is the world's largest independent manufacturer and supplier of stairlifts, with sales in over 84 countries and offices on 4 continents. For more information, take a look at our social media pages: Acorn Stairlifts, Inc. Acorn Stairlifts Inc. is an Equal Opportunity Employer