Customer Service Representative

About Adams Group Adams Group is a fifth-generation, family-owned specialty food company built on over 110 years of a simple but powerful belief: good food starts with good people. Founded on the principle of doing the right thing, we've grown to become the most trusted provider of high-quality specialty grains, oils, and seeds—delivering quality ingredients from seed to shelf. Rooted in trusted farmer partnerships and vertically integrated operations, we combine agricultural expertise with intentional innovation to deliver specialty at scale. Our commitment to quality, sustainability, and integrity isn't just what we do—it's who we are. Our Legacy of Innovation While we stay true to our values, our success across five generations comes from our entrepreneurial spirit and ability to adapt to the needs of a changing food landscape. Embodying the spirit of California, we push boundaries, pioneer new standards, and create better-for-all alternatives that nourish people from infancy to adulthood. More Than a Job—A Purpose At Adams Group, we offer more than careers; we offer the opportunity to be part of something meaningful. Whether you're producing high-quality ingredients, supporting sustainable practices, or building trusted relationships across our global network, your work helps nourish lives and communities across generations. We care deeply for our people, build strong relationships with our partners, deliver consistently for our customers, and enrich the communities we serve. Together, we're elevating industry standards and making a lasting impact on the world. Join Our Story Come be part of a legacy where good starts with you. At Adams Group, you don't just have a career—you have a legacy. Our Core Values At Adams Group, we live by five core values that guide everything we do: Quality in all we do Doing the right thing Building relationships for shared success Adapting to change Leaving the world better than we found it Position Summary: The Customer Service Representative supports order management and customer service activities for the AGC grain business, serving B2B ingredient customers such as food manufacturers, infant nutrition brands, and industrial processors. This role ensures timely, accurate, and professional handling of customer orders, inquiries, and issues while maintaining strong cross-functional coordination with logistics, sales, and production teams. The Customer Service Representative is a key point of contact for customers, providing world-class service that strengthens relationships and supports company growth. Location: On-site four days per week in Sacramento, CA, and one day per week in Arbuckle, CA, with occasional travel to Woodland, CA facility. Key Responsibilities: Process and manage customer orders and sales contracts for B2B grain ingredient accounts with accuracy and efficiency. Serve as the primary contact for customer inquiries, providing timely responses and professional communication. Coordinate with logistics, production, and sales teams to ensure on-time delivery and order fulfillment. Maintain detailed knowledge of grain product specifications, certifications (e.g., organic, non-GMO), contract terms, pricing, and delivery timelines. Monitor and track shipments, proactively addressing delays or discrepancies. Support export and supplier logistics, including purchase order entry, shipping labels for phytosanitary certificates, shipping labels and commercial invoices for supplier samples, and supplier communications on export shipments. Support resolution of customer issues, complaints, and credit/debit adjustments in collaboration with management. Generate and analyze order, shipment, and service-level reports to identify trends and recommend improvements. Communicate contract status, open balances, and delivery schedules to customers in a clear and timely manner. Ensure compliance with company policies and applicable regulations (e.g., FSMA, SQF, FSIS). Update and maintain accurate records in ERP (e.g., Microsoft NAV) and CRM systems. Provide administrative and project support for initiatives such as new customer onboarding, customer documentation requests (e.g., COAs, specifications, certificates), and process improvements. Collaborate with finance and sales teams on billing accuracy, account status, and other customer-related matters.