Customer Service Representative
AESSEAL
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- Location
- Rockford, United States
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 6
- 2 days ago
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Career path
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About the company
AESSEAL
Mechanical or industrial engineering · 1,001 to 5,000 employees
What you'll do
- Manage inquiries, orders, and requests from customers and outside sales representatives
- Prepare accurate and timely quotes, including complex pricing and lead time evaluations
- Coordinate with internal teams to confirm feasibility, lead times, and specifications
- Assist outside sales with quotes, customer communication, and product information
- Help resolve customer issues and escalations
- Research issues and use critical thinking to solve problems independently
- Maintain organized records of quotes, orders, and customer interactions
- Assist other customer service representatives with team performance and workload
Key skills
customer servicecritical thinking
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Read the full posting here
Job Description:
Duties & Responsibilities
Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
Prepare accurate and timely quotes, including complex pricing and lead time evaluations
Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
Actively support outside sales team members by:
Assisting with quotes and customer communication
Providing product, pricing, and availability information
Helping resolve customer issues and escalations
Research issues, interpret available information, and use critical thinking to solve problems independently
Maintain organized records of quotes, orders, and customer interactions
Assist other customer service representatives to support overall team performance and workload
Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.
AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.