CUSTOMER SERVICE REPRESENTATIVE
Airborne Maintenance & Engineering Services
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- Location
- Wilmington, OH
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 15
- 5 days ago
Career path
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About the company
Airborne Maintenance & Engineering Services
Airlines/aviation · 501 to 1,000 employees
What you'll do
- Coordinate communication among operations teams, customer project managers, and contracted labor vendors, and serve as the primary liaison for onsite customers.
- Support product lines, manage temporary work units, maintain customer relationships, and assist with invoice preparation and reconciliation.
What you need
- Requires strong customer service and relationship management skills, organizational, communication, and presentation skills, problem-solving ability, attention to detail, and proficiency in Microsoft Office applications.
Key skills
Customer serviceRelationship managementPresentation skillsProblem-solving abilitiesAttention to detailMultitaskWork independentlyWork collaborativelyMicrosoft Office applications
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Read the full posting here
Provides customer support to internal and external customers by coordinating with operations teams, project managers, and contracted labor vendors to ensure customer expectations are met and service needs are addressed.
Essential Duties & Responsibilities
Coordinate communication between operations teams, customer project managers, and contracted labor vendors.
Provide general support across product lines.
Serve as the primary liaison for onsite customers, coordinating with internal workgroups to meet customer expectations.
Manage temporary work units for onsite customer management.
Maintain positive customer relationships and promote customer satisfaction.
Assist with invoice preparation and reconciliation.
Required Qualifications
Strong customer service and relationship management skills.
Excellent organizational, oral, written, and presentation skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask, work independently and collaboratively, and produce accurate, complete work.
Proficiency in Microsoft Office applications.
Professional appearance and attire during customer visits.
Ability to travel for customer visits as needed.