Customer Service Representative

As a Veterinary Receptionist, you will be the first point of contact for our clients, both in-person and over the phone. Your primary responsibilities will include managing client communications, scheduling appointments, handling payments, and providing administrative support to the veterinary team. Key Responsibilities: - Greet clients and their pets warmly, creating a welcoming atmosphere in the clinic. - Answer incoming calls, manage multiple phone lines, and respond to client inquiries with accurate information. - Schedule appointments, manage the appointment calendar, and confirm upcoming appointments. - Check-in and check-out patients, ensuring all necessary paperwork is completed. - Process payments, issue receipts, and handle any billing inquiries. - Maintain client and patient records, ensuring all information is up-to-date and entered accurately into the practice management software. - Provide clients with information about services, products, and after-care instructions. - Assist with the coordination of patient flow to ensure smooth operation of the clinic. - Perform general office duties such as digital faxing, emailing, and managing office supplies. - Collaborate with the veterinary team to ensure the highest quality of care is provided to all patients. - Assist in maintaining the cleanliness and organization of the reception area. - Handle client concerns or complaints in a professional manner, escalating issues to management when necessary. - Adhere to all clinic policies, procedures, and safety protocols. The Veterinary Receptionist position requires availability during the following hours: - Monday through Friday 7:15 or 7:30 am- 5:30 pm. Saturday (on rotation) 7:45-12:30 pm Benefits: - Competitive salary. - Health, dental, and vision insurance. - 401(k) Retirement - Paid time off and holidays. - Employee discounts on veterinary services and products. - Opportunities for professional development and career advancement. Compensation for the CSR position is looking to start at $17/hr based on experience and work ethic. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.