CUSTOMER SERVICE REPRESENTATIVE
Aurora Parts & Accessories
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- Location
- Lebanon, IN
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 22
- 2 days ago
Career path
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About the company
Aurora Parts & Accessories
Transportation/trucking/railroad · 201 to 500 employees
What you'll do
- Receive and process high volume of incoming orders
- Process status and inquiry requests
- Respond promptly to all customer inquiries
- Answer limited volume of phone calls in a timely, professional, and courteous manner
What you need
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Excellent phone skills
- PC, Microsoft Word, Excel, and basic computer knowledge
- Attention to detail and task completion skills
- Specific knowledge of internal operating systems (preferred)
Key skills
Phone skillsMicrosoft WordExcelBasic computer knowledgeAttention to detailTask completion skills
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SUMMARY
This position’s primary duty will be to serve as a direct point of contact for customers and is responsible for ensuring that the Company’s customers receive an adequate level of service. This position maintains solid customer relationships by providing information in response to inquiries about products or services and to handle and resolve complaints with speed and professionalism, along with discretion and independent judgment.
DUTIES AND RESPONSIBILITIES
Receive and process high volume of incoming orders via phone, fax, and electronic format in an accurate and timely manor.
Process status and inquiry requests in an accurate and timely manner.
Respond promptly to all customer inquiries.
Answer limited volume of phone calls in a timely, professional, and courteous manner.
KNOWLEDGE AND SKILL REQUIREMENTS
High school diploma or equivalent
Excellent written and verbal communication skills
Excellent phone skills
PC, Microsoft Word, Excel, and basic computer knowledge. Specific knowledge of internal operating systems beneficial.
Attention to detail and task completion skills