Customer Service Representative- Auto Insurance

Live in Arizona, Florida, or Texas? Join a Top Workplace! Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth. Ready to be part of something great? View our website [https://velocitii.com/careers/] to learn more and apply today! WHAT’S IN IT FOR YOU – THE PERKS! 💵 Compensation & Incentives * Starting pay is $16-16.50/hour with paid training * Earn an additional $1.00/hour for any weekend hours worked! * Pay increase after proven performance  * Annual bonuses and merit raises available 🏥 EZ Access MD – Free Healthcare for You & Your Family! * Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being! 🩺 Benefits That Start Early * Healthcare, life insurance, and 401(k) kick in the first of the month after hire  * Sick time and PTO start accruing on day one—use sick time right away!  * After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual! * Get paid to give back with volunteer time off 💻 Company-Provided Equipment * We’ll set you up with everything you need to succeed—no equipment worries! 🏠 Remote Work * Work comfortably from home and skip the commute. 🤝 Supportive Culture * Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees. 📈 Growth & Development * Enjoy access to training, coaching, and mentorship to grow your career. 🕗 Consistent Schedule * Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs. A DAY IN THE LIFE As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless. You’ll: * Manage 40-100 calls per day depending on the season * Highlight and sell membership benefits * Put customers first and take action to improve their experience * Follow on-call procedures and document every interaction * Move quickly through multiple systems, dual monitors, and virtual desktops * Meet program metrics and customer satisfaction targets * Work within a highly structured role with set start/ends times and scheduled breaks * Adhere to set start/end times and scheduled breaks * Stay fully present and engaged throughout your shift * Follow the proper steps to request time off WHAT WE'RE LOOKING FOR Required: * 6+ months in a call-center experience * 1+ year of sales experience * 1+ year of customer service experience * Knowledge of cars and/or interest in learning about cars * Strong verbal and written communication  * Organizational and problem-solving skills  * Ability to navigate multiple computer systems  * Experience in a virtual desktop environment  * Distraction-free remote workspace  * High school diploma or GED Preferred: * Prior experience with Five9 Additional expectations: * Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter. * Participate in virtual interviews using a computer with a working camera  * Comfortable in a diverse, inclusive, team-focused culture  * Complete pre-employment steps:  * Internet speed test * Background and drug screening * Employment verification If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!