Customer Service Representative

AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 700 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Inside Account Manager who shares our passion for learning, utilizing innovative technology to overcome complex issues, and eager to reap the benefits of being an employee-owner. If you fit this description, we would be thrilled to connect with you. As a Customer Service Representative with AWC, you will work directly with our Inside Account Managers, Technical Account Managers and technology partners and develop a deep understanding of their products. You will have daily contact with our customers and will develop relationships that will grow our business. You will strive to leverage solutions dedicated to enhancing efficiency, safety, and productivity across various industries. The ideal candidate will have a background in industrial instrumentation, valves, and pressure management, with a proven track record of success in account management and sales within the industry. The Job Manage relationships with existing clients, serving as their primary point of contact for inquiries and support needs Identify and pursue new business opportunities within assigned accounts, as well as prospecting new clients in target industries Collaborate with internal and external sales team members to develop and execute sales strategies to achieve revenue targets and increase market share Provide technical expertise and guidance to clients on instrumentation products, including flow, pressure, and temperature measurement devices, as well as valves and pressure management solutions Coordinate with internal departments, including engineering, procurement, and logistics, to ensure timely delivery and installation of products Review work processes to ensure that internal and external quality standards are followed and offer suggestions to increase efficiency Manage customer requirements, process Request for Quotes (RFQ) and Purchase Orders (PO) including quote follow-ups and pro-expedite purchase orders Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation Qualifications Bachelor’s degree in Engineering, Business or related field Minimum of 2 years’ experience in account management, sales, or business development within the industrial controls and automation industry Excellent communication and interpersonal skills, with the ability to build trust with clients Results-oriented mindset with a focus on customer satisfactions and relationship-building Proficiency in CRM software and Microsoft Office Suite Must be a team player with the ability to work with cross-functional teams to achieve common goals Willingness to be on call for after-hours & weekend support periodically Bonus Qualifications Base level knowledge of Industrial Control and Measurement products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Gas Detection, Pneumatics, Sensors, etc. The Rewards: Employee Stock Ownership Plan (ESOP) 401(K) Match Competitive Pay Medical, Dental and Vision Insurance Package Employer Paid Life Insurance Paid Time Off and Holiday Pay Career Development Opportunities About AWC As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers. We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed. How We Win Together We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.