Customer Service Representative (Bilingual)
Westerkamp Group
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- Location
- Birmingham, AL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 7
- 12 days ago
Career path
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About the company
Westerkamp Group
Hospital & health care · 2 to 10 employees
Westerkamp Group, LLC is an expanding company specializing in Revenue Cycle Management services in the health care industry.
What you'll do
- Answer calls promptly and professionally, use sound judgment when handling calls, and respond to questions with patient-focused service.
- Maintain patient and family confidentiality and prepare internal reports.
What you need
- Candidates should have customer/client focus, flexibility, teamwork capacity, communication and technical proficiency, HIPAA and confidentiality knowledge, and be bilingual in English and Spanish.
Key skills
Customer/Client FocusCommunication ProficiencyHIPAA and Confidentiality knowledgeBilingual in English/SpanishFlexibilityTeamwork CapacityTechnical Capacity
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Read the full posting here
We are growing! Westerkamp Group, LLC is an expanding company specializing in Revenue Cycle Management services in the health care industry. We are currently seeking a Customer Service Representative in our Birmingham, Alabama office.
The core responsibilities of a Customer Service representative include the following:
Answer Telephone calls promptly and in a polite and professional manner
Using sound judgement when handling calls, especially with upset guarantors
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Maintains patient and family confidence by keeping all information confidential
Internal Reports
Successful candidates will have the following skills:
Customer/Client Focus
Flexibility
Teamwork Capacity
Communication Proficiency
Technical Capacity
HIPAA and Confidentiality knowledge
Bilingual in English/Spanish
Westerkamp Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In addition to compliance with federal EEO statutes, Westerkamp Group, LLC complies with applicable state and local laws governing nondiscrimination.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Casey Boudreaux at (985) 655-0302.