Customer Service Representative - Bio Bidet

Your Impact. Our Legacy. At Bemis Manufacturing Company, you’re not just joining a team—you’re becoming part of a family that’s been crafting innovation, quality, and tradition for over 120 years. Rooted in Sheboygan Falls, WI, we’re driven by a commitment to creating products that make a difference in everyday life while fostering an environment where our employees can thrive, grow, and achieve their personal and professional goals. When you join Bemis, you’re stepping into a workplace where your ideas are valued, your contributions are recognized, and your potential is limitless. We believe in empowering individuals to make meaningful impacts—on our products, our customers, and our community. Together, we’ll shape the future while honoring our legacy. Are you ready to make your mark and build a career that truly matters? Join us at Bemis Manufacturing Company, where your passion meets purpose. Role Overview: The Customer Service Representative for Bio Bidet will be responsible for all phases of order fulfillment from receipt of order until delivery of all products to the customer. The incumbent will receive direction from the Team Leader. The incumbent will live the corporate values of treating people with dignity and respect, practicing leadership, driving continuous improvement, acting with a sense of urgency, promoting innovation, fighting for consensus, and managing through teams. Specific Responsibilities: Offer Technical and Customer Care support and solutions to customers in accordance with the company's customer service policies.Assist customers with questions and problems; research and provide a resolution. Listen attentively to customer needs and concerns; demonstrate empathy and build rapport. Provide technical and customer care support and troubleshoot regarding Bio Bidet product line, in accordance with Customer Service policies. Place and process orders for customer through internal portals (Shopify). Document and track inquiries via Salesforce. Act as liaison for customer and Sales and Marketing, as well as other areasReact promptly to coordinate, communicate, and implement customer driven requirements.Acquire and provide knowledgeable product data for customers.Proactively communicate order status updates to Consumer, as well as the Warehouse.Provide cross support within the department to ensure full time phone and e-mail availability for quality service and responsiveness.Actively engage in efforts to improve methods to benefit the customer and the effective operation of the department.Interact as needed regarding quality issues and projects and collaborate with Bio Bidet personnel, Marketing, Sales Reps and Customers.Track incoming product returns and incoming product replacements for testing.