Customer Service Representative (Call Center)

At Ferraro Foods, our Customer Service team is the connection between our customers, sales teams, and operations, ensuring every order is accurate and every customer receives exceptional service. We are looking for a detail-oriented, customer-focused Customer Service Representative to join our fast-paced, high-volume call center environment. This role involves handling incoming customer calls, processing orders, answering inquiries, and resolving customer concerns while maintaining accuracy and efficiency. What You'll Bring to the Table Handle a high volume of inbound customer calls in a fast-paced customer service environment Enter and process customer orders accurately and efficiently Assist customers with questions regarding products, pricing, orders, deliveries, and account information Research and resolve customer concerns, including order discrepancies, billing questions, and service issues Coordinate with Sales, Operations, Transportation, and other internal departments to address customer needs Follow up with customers regarding pending orders, requests, and unresolved issues Process credits, returns, billing adjustments, and related documentation as needed Maintain accurate customer records and order information in company systems Manage multiple customer requests while providing professional and timely service The Ingredients for Success 2+ years of customer service experience, preferably in a call center, contact center, or high-volume phone-based customer service environment Experience handling a high volume of inbound customer calls Strong data entry skills with the ability to process customer orders accurately Ability to multitask between phone calls, computer systems, and customer requests Excellent verbal communication, active listening, and problem-solving skills Strong attention to detail, organizational skills, and time management Proficiency in Microsoft Office, including Outlook, Word, and Excel Experience with order entry systems, customer account management, or foodservice distribution is a plus Why You'll Love Working Here Be part of a team that plays an essential role in supporting our customers and daily operations Work closely with Sales, Operations, and other departments Enjoy a fast-paced, team-oriented work environment Opportunity to grow within customer service and operations Be part of a company serving customers throughout the food industry The Details Schedule: Monday–Friday | Rotating Sundays | 8:30 AM–5:30 PM Compensation: $16.50–$18.00 per hour, commensurate with experience Benefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings. Apply today and become part of the team behind every order! Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Monday–Friday | Rotating Sundays | 8:30 AM – 5:30 PM