Customer Service Representative
CarShield
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- Pay
- $17 to $19
- an hour
- Location
- St. Peters, MO
- Work style
- On-site
- Job type
- Full time
- Posted
- Sep 30
- 19 days ago
Career path
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About the company
CarShield
Automotive · 1,001 to 5,000 employees
What you'll do
- Answer inbound calls and assist existing customers with inquiries, payments, and claims questions.
- Address concerns, help retain customers, escalate issues when needed, and collaborate with Finance and Administration to resolve customer needs.
What you need
- Requires at least one year of call center experience, strong verbal communication, customer service, attention to detail, and basic computer and typing skills.
- Must be able to work on-site in St. Peters and obtain the license required by the State of Missouri.
Key skills
Strong verbal communication skillsExcellent customer service skillsStrong attention to detailBilingual English/Spanish skills
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Perks
- Group insurance
- 401(k) with employer match
- Paid time off
- Discounted CarShield policies
- Discounted tuition
- Professional development opportunities
- On-site basketball
- On-site fitness facilities
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Job Type
Full-time
Description
CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in a fast-paced call center environment.
In this role, you will:
Answer inbound calls from existing customers.
Assist customers with general inquiries, payments, and questions regarding claims.
Address customer concerns, make appropriate efforts to retain customers, and escalate issues when needed.
Collaborate with the Finance and Administration teams to resolve customer needs.
Maintain a positive, customer-first approach while delivering professional and responsive service.
Maintain current knowledge of the products and services CarShield offers.
Perform other duties as assigned.
Compensation and Benefits
$17-$19 per hour plus performance bonus opportunities; average hourly earnings are approximately $20.
Group insurance, including medical, dental, vision, and life coverage.
401(k) with employer match.
Paid time off beginning after six months of employment.
Discounted CarShield policies.
Discounted tuition at Lindenwood University.
Professional development opportunities.
On-site basketball and other recreation.
On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.
Requirements
Ability to work on-site at CarShield's headquarters in St. Peters, Missouri.
At least one year of experience in a call center environment.
Strong verbal communication skills and a professional phone presence.
Excellent customer service skills.
Strong attention to detail and ability to follow directions.
Ability to manage multiple tasks effectively.
Ability to receive and apply coaching and feedback.
Basic computer and typing skills.
Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee.
Bilingual English/Spanish skills preferred.
Salary Description
$17-19 per hour, plus bonus