CUSTOMER SERVICE REPRESENTATIVE
Chapin International
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- Pay
- $20
- an hour
- Location
- Batavia, NY
- Job type
- Full time
- Posted
- Oct 28
- 3 days ago
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Career path
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About the company
Chapin International
Financial services · 2 to 10 employees
MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.
What you'll do
- Respond to inquiries from customers, sales representatives/managers and end consumers
- Learn and maintain knowledge of existing and new Chapin products and product modifications
- Respond to customer online reviews
- Work in conjunction with engineering to identify potential product issues
What you need
- Professional demeanor
- Excellent communication skills both written and verbal
- Accurate data entry skills
- Ability to multi-task
- Positive outlook, always willing to help where needed
- Blue print reading (preferred)
- Mechanical aptitude (preferred)
- Prior phone service / collections experience (preferred)
Key skills
Excellent communication skillsAccurate data entry skillsAbility to multi-taskProfessional demeanorMechanical aptitudeBlue print reading
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Read the full posting here
Customer Product Support Specialist
MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.
JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.
ESSENTIAL FUNCTIONS:
· Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
· Learn and maintain knowledge of existing and new Chapin products and product modifications.
· Respond to customer online reviews.
· Work in conjunction with engineering to identify potential product issues.
MUST HAVE:
- Professional demeanor
- Excellent communication skills both written and verbal
- Accurate data entry skills
- Ability to multi-task
- Positive outlook, always willing to help where needed
NICE TO HAVE:
- Blue print reading a plus
- Mechanical aptitude preferred
- Prior phone service / collections experience a PLUS