Customer Service Representative
Chubb
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Pay
- $37K to $61K
- a year
- Location
- Whitehouse Station, NJ
- Job type
- Full time
- Posted
- Sep 30
- 19 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Chubb
Insurance · 10,001+ employees
What you'll do
- Provide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.
- Assume ownership and timeliness in processing home inspections, transacting policy changes, and updating underwriting notes efficiently and accurately.
- Analyze information to make appropriate decisions and solve problems while supporting underwriting.
- Learn and maintain a high regard for accuracy in personal lines insurance principles, Chubb products, and home inspection details.
- Efficiently navigate multiple systems and applications to research, analyze, and resolve home inspection processes.
- Maintain established levels of productivity, service, and quality standards.
- Collaborate with team members and business partners, supporting a partnership with underwriting centers to provide a quality experience for agents and clients.
- Work overtime as needed.
- Complete additional tasks and other projects/duties as assigned.
What you need
- Superior customer service skills
- Strong time management skills; ability to manage multiple priorities with a focus on results
- Excellent interpersonal skills; ability to collaborate with team members and business partners
- Quality conscious with strong attention to detail
- Demonstrated problem-solving skills – analytical and solution development
- Experience with Masterpiece systems and processes
- Knowledge and proficiency with RiskID, PLUW, Portrait
- Proficient/Intermediate MS Office skills, including Outlook
- Knowledge of Chubb Personal Risk Products
Key skills
Superior customer service skillsStrong time management skillsExcellent interpersonal skillsAttention to detailProblem-solving skillsMS Office skillsOutlookMasterpiece systemsRiskIDPLUWPortraitChubb Personal Risk Products
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
Perks
- comprehensive benefits package
- discretionary annual incentive program
See full description on company page, apply now
Read the full posting here
As the ITV Customer Service Representative, you will assist underwriters by processing home inspections and policy changes. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.
Key Responsibilities:
Provide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.
Assume ownership and timeliness in processing home inspections, transacting policy changes, and updating underwriting notes efficiently and accurately.
Analyze information to make appropriate decisions and solve problems while supporting underwriting.
Learn and maintain a high regard for accuracy in personal lines insurance principles, Chubb products, and home inspection details.
Efficiently navigate multiple systems and applications to research, analyze, and resolve home inspection processes.
Maintain established levels of productivity, service, and quality standards.
Collaborate with team members and business partners, supporting a partnership with underwriting centers to provide a quality experience for agents and clients.
Work overtime as needed.
Complete additional tasks and other projects/duties as assigned.
Superior customer service skills
Strong time management skills; ability to manage multiple priorities with a focus on results
Excellent interpersonal skills; ability to collaborate with team members and business partners
Quality conscious with strong attention to detail
Demonstrated problem-solving skills – analytical and solution development
Experience/Knowledge a Plus:
Experience with Masterpiece systems and processes
Knowledge and proficiency with RiskID, PLUW, Portrait
Proficient/Intermediate MS Office skills, including Outlook
Knowledge of Chubb Personal Risk Products
The pay range for the role is $37,000 to $61,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.