Customer Service Representative
f5db95cc-ac32-4754-9d16-9b48c4e34ded
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- Location
- Compton, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 26
- 1 day ago
Career path
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What you'll do
- The Customer Service Representative is responsible for entering customer orders, maintaining accurate shipment data, and ensuring high-quality support for internal and external customers.
- They also manage billing accuracy and coordinate with various teams to facilitate timely deliveries and pickups.
What you need
- Candidates must possess strong communication, organizational, and problem-solving skills with the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and data entry is required, along with the flexibility to work a rotating weekend schedule.
Key skills
Customer ServiceData EntryCommunication SkillsTime ManagementProblem SolvingMultitaskingAttention To DetailMicrosoft Office SuiteSixWheelBillingLogistics Coordination
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Schedule
8am - 5pm; rotating work days
Compton, California
Position Overview: The Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers.
Essential Job Functions
* Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels
* Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor
* Ensure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickup
* Perform basic updates to company software (SixWheel, ADP, etc.) to meet required service levels
* Deliver the highest quality of customer service as expected in our vendor Service Level Agreements
* Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values
* Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly.
* Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI.
* Perform other duties as assigned
Job Requirements
* This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.
* Solid verbal, written, and collaborative communication skills
* Effective organization, time-management, and problem-solving skills
* Demonstrated ability to thrive in a fast-paced environment
* Great attention to detail
* Ability to multitask
Other Skills/Abilities
* Proficient with Microsoft Office Suite or related software
* Basic data entry skills
* Out of the box thinking. Comfortable to Question Status Quo