Customer Service Representative - Healthcare

Medspa Marketing / Admin Assistant Amerejuve Medspa – Atlanta, GA Job Type: Full-TimeLocation: Atlanta, GASchedule: 9 am to 6 pm, Tuesday - Saturday About Amerejuve Medspa Amerejuve Medspa is a growing medical aesthetics and wellness practice focused on helping our clients look and feel their best. We are seeking a motivated, organized, and creative Medspa Marketing / Admin Assistant to join our Atlanta team. This position is ideal for someone who enjoys social media, marketing, customer service, and working in a fast-paced medspa environment. The right candidate will be comfortable balancing administrative responsibilities with creating engaging content that helps grow our brand and attract new clients. Position Overview The Medspa Marketing / Admin Assistant will support the Atlanta location with daily administrative operations, client communication, social media, marketing initiatives, promotions, and events. We are looking for someone who is creative, dependable, detail-oriented, professional, and comfortable being the face of the brand both in person and online. Position Summary The Customer Service Representative will serve as a primary point of contact for patients and clients, assisting with appointments, inquiries, check-in/check-out, phone calls, and general customer service. This position requires excellent communication skills, attention to detail, professionalism, and the ability to work effectively in a fast-paced healthcare or medspa environment. Key Responsibilities Greet patients and clients warmly and professionally upon arrival. Answer incoming phone calls, emails, and online inquiries promptly. Schedule, reschedule, and confirm patient appointments. Assist patients with questions regarding services, appointments, policies, and general information. Perform patient check-in and check-out procedures. Maintain accurate patient and appointment information in the practice management or scheduling system. Collect payments and assist with processing transactions when required. Follow up with patients regarding appointments, consultations, treatments, and inquiries. Provide information about available treatments and services while staying within the scope of the position. Assist with patient forms, registration, and other administrative paperwork. Coordinate with providers, clinical staff, and management to ensure a smooth patient experience. Handle patient concerns professionally and escalate issues to management when appropriate. Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements. Help maintain a clean, organized, welcoming, and professional front-desk environment. Support promotional events, patient outreach, and customer retention initiatives as needed. Perform other administrative and customer-service duties as assigned. Qualifications High school diploma or equivalent required. 1–2+ years of customer service or front-desk experience, preferably in healthcare, medical office, dental, dermatology, plastic surgery, or medspa. Experience with appointment scheduling and patient-facing administrative duties preferred. Strong verbal and written communication skills. Professional, friendly, and positive demeanor. Excellent organizational and time-management skills. Strong attention to detail and accuracy. Ability to multitask in a fast-paced environment. Comfortable working with computers, scheduling software, email, and Microsoft Office or Google Workspace. Ability to handle sensitive patient information with discretion and confidentiality. Must be dependable, punctual, and comfortable working as part of a team. Preferred Experience Experience in any of the following environments is highly preferred: Medical spa / Medspa Dermatology Plastic surgery Aesthetic medicine Physician or medical office Dental office Wellness or healthcare practice Patient scheduling or healthcare customer service What We Offer Competitive compensation Professional and supportive work environment Opportunities for professional growth Employee benefits, based on eligibility Employee discounts on eligible services and products Opportunity to work in the growing aesthetics and wellness industry