Customer Service Representative

Apply Job Type Full-time Description Hotstart designs, manufacturers, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We are searching for a highly motivated candidate to provide timely and effective support to our customers. Requirements Essential Duties and Responsibilities · Answer phones and emails in a fast-paced environment and help customers with product info, pricing, availability, new orders, order status and troubleshooting · Follow up with customers to ensure satisfaction · Coordinate internally with engineering, production and quality assurance to assist customers · Handle customer complaints and provide appropriate solutions and follow up to ensure resolution · Support Market Managers by working closely on major accounts, assisting with new products and new sales opportunities · Contribute to team effort by accepting additional customer and/or system-related responsibilities as necessary Required Knowledge, Skills, and Abilities: · Strong communication skills – both written and verbal · PC skills (including MS Word, Excel, and Outlook) · Prior experience working within an ERP or CRM system is highly desirable · Ability to effectively organize workload and prioritize · Possess strong problem-solving skills · Motivated to learn about all aspects of Hotstart products, applications, and markets · Great attitude and lots of enthusiasm Education/Experience: · High school diploma or equivalent · Customer Service background · Knowledge of diesel engines/equipment/trucks, electricity, and mechanical aptitude is a plus Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hotstart, Inc. is a world-leading manufacturer of industrial heating and cooling thermal management equipment. Established in 1942 and ISO 9001:2015 certified, we have grown to over 250 employees in a modern manufacturing facility. The company provides a 100% owner-funded benefits package highlighted by premium-free family medical, dental, vision and life insurance, 401(k) with contribution matching and profit sharing, and educational assistance. Email resume to careers@hotstart.com ~ Drug-free/Hotstart is an EEO employer - M/F/Veteran/Disability. Salary Description 43k - 55k DOE